Customer Services Assistant

5 hours ago

Keswick, United Kingdom Lake District National Park Full time

Ref No:

- KCSA
- Department:

- Communications and marketing

**Location**:
Keswick CA12, UK

**Salary**:
£23,555 - £23,741 pa pro rata

Employment Type:
Fixed Term Contract

Status:
Part Time

Closing Date:
08 Jun 2025

**More details**:

- We’re hiring a Customer Service Assistant to join our team at our Visitor Information Centre in Keswick, to deliver a friendly and enthusiastic information service alongside a great local retail offer.

The position is part time (22.2 hours/3 days per week) running until 31st October 2025 on a fixed term contract. The opening hours are 09:30-17:30 and some weekend work is expected.

About us
The Lake District National Park Authority looks after this unique corner of England and UNESCO World Heritage Site. We encourage people to enjoy and understand its beauty and helping those who live and work here. Our staff include rangers and field workers, advisers at our visitor centres, planners and ecologists.

What’s it like to work here?
This position is based in our Visitor Information Centre in the centre of Keswick. This is a great opportunity to join a small but very friendly team and work in a busy, varied and enjoyable environment in the centre of one of the Lake District’s busiest towns.

The role
You’ll share your love of the Lake District with thousands of visitors and use your local knowledge to make their visit even more memorable.

You’ll support to the existing team in all operations of running the centre, opening and closing, welcoming up to 1,000 visitors a day, stock replenishment and ensuring all H&S processes are followed.

Your main duties and responsibilities will be:

- Help visitors get the most out of their visit to the Lake District National Park area by providing a high friendly and informative customer service
- Working in the visitor centre shop and ensuring our retail displays are kept orderly and eye catching for our customers
- Cash handling
- Work positively with volunteers and welcome them into the team
- Bike Hire

About you
Ideally you will have experience of working in a fast-paced environment. Previous retail and/or hospitality experience is preferable but not essential, as is good local knowledge of Keswick and the surrounding area.

Please read the attached role profile for the full person specification on this post.

Working with us, you’ll enjoy
- Generous Pension Scheme
- Paid time off so you can volunteer
- Subsidised healthcare scheme
- Commitment to wellbeing

Contact

Apply

Diversity and Inclusion
As an equal opportunities employer, the Lake District National Park Authority is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. These groups are under-represented at the LDNPA, particularly at senior level.

Disability Confident Employer

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