Customer Services Advisor

3 days ago

Keswick, United Kingdom The Travel Chapter Full time

**Employment type**:
Permanent

**Work Hours**

(Full Time) 5 days between Monday - Sunday. Our opening hours are 8.30am-9pm, shifts will alternate between 08.30am-4.30pm or 1pm-9pm.

**Location**:
Office based in our office in Keswick

**What will I be doing?**

You’ll be joining our fast paced, multi-site, customer-facing company who strive to maintain high standards for our customers. In this role you will support customers through their booking journey with us.

During the day you could be doing anything from:

- Delivering a fantastic customer experience in line with our principles.
- Assisting customers in making bookings or answering questions about their upcoming breaks.
- Negotiating with customers and owners on the price of holidays when required.
- Guiding customers on their upcoming holidays with queries they may have about their accommodation or the location they’re visiting.
- Providing support for customers whilst they are on holiday and possibly in need of assistance.
- Raise potential product or service improvements that you identify
- Keep records of conversations in our database.

**What are we looking for?**

We are looking for a highly motivated team player who can skilfully guide and assist customers on their upcoming holidays with queries they may have about their accommodation or the location they're visiting.

Ideally, we’re after someone with:

- Previous experience in a customer service role
- Dedication to providing exceptional customer service
- Experience in and a passion for dealing with people
- A great work ethic, with the ability to prioritise your workload
- A team player who can work well within a diverse team
- A quick learner
- A flexible approach and the ability to adapt to changing situations

**What's in it for you**

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well.

These include:

- 25 days’ paid holidays plus bank holidays (pro rata)
- A day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
- Great social events - we are well known for our Christmas parties

**About us**

We're the Travel Chapter Group and we are a market leader in self-catering holidays. Having evolved from a small Southwest holiday letting agency to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike.

Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. We are passionate about what we do, and we like to have fun whilst doing it. We take a common-sense approach to getting things done. We get things wrong at times and that’s ok We learn from it and adapt, remembering to stay curious and never stop evolving.

  • Customer Advisor

    1 day ago

    Keswick, United Kingdom Cumberland Building Society Full time

    Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities...

  • Customer Advisor

    5 days ago

    Keswick, United Kingdom Cumberland Building Society Full time

    Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities...

  • Customer Services Advisor

    2 weeks ago

    Keswick, United Kingdom The Travel Chapter Full time

    **Work Hours** (Full Time) 5 days between Monday - Sunday. Our opening hours are 8.30am-9pm, shifts will alternate between 08.30am-4.30pm or 1pm-9pm. **Location**: This will be based in our office in Keswick. **What will I be doing?** Here at Sally’s Cottages we pride ourselves on our exceptional customer service and we need an exceptional team to make...

  • Customer Service Advisor

    1 week ago

    Keswick, United Kingdom Travel Chapter Full time

    **Employment type**: Permanent **Work Hours** (Full Time) 5 days between Monday - Sunday. Our opening hours are 8.30am-9pm, shifts will alternate between 08.30am-4.30pm or 1pm-9pm. **Location**: Office based in our office in Keswick, or Windermere. **What will I be doing?** Here at Sally’s Cottages we pride ourselves on our exceptional customer...

  • Sales Advisor

    3 days ago

    Keswick, United Kingdom Saltrock Full time

    Saltrock Keswick, England, United Kingdom Join or sign in to find your next job Join to apply for the Sales Advisor role at Saltrock Like the idea of joining the Saltrock family? We are looking for a Sales Advisor on a 16-hour contract to come aboard and join the next part of our adventure! The Atlantic Ocean, North Devon Coast and salty air. For over 30...

  • Sales Advisor

    7 days ago

    Keswick, United Kingdom Shipton & Co Full time

    Come and Join our team in our Keswick shop We are an established family owned business since 1870 Retail experience is ideal and a love for Jewellery and the rest we will train you on. Working 5 days per week, 6 hours per day (including weekends ) in a fabulous environment We pride ourselves on delivering great customer Service and would need the...

  • Customer Advisor

    23 hours ago

    Keswick, United Kingdom Boots Full time

    Job Reference: 197605BR Keswick, Main Street Permanent Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...

  • Customer Advisor

    24 hours ago

    Keswick, United Kingdom Boots Full time

    Job Reference: 209363BR Keswick, Main Street Fixed Term Full-time | Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...

  • Coastal Retail Sales Advisor

    3 days ago

    Keswick, United Kingdom Saltrock Full time

    A British coastal lifestyle brand seeks a part-time Sales Advisor in Keswick. You'll engage customers, maintain store presentation, and help achieve sales targets in a vibrant team environment. The role emphasizes customer interaction and visual merchandising. Attractive perks include 33 days of holiday per year and a 50% discount on products. This...

  • Customer Service Consultant

    2 weeks ago

    Keswick, Cumbria, United Kingdom Skipton Building Society Full time £20,000 - £30,000 per year

    Hours:This is a permanent role working 29 hours per week (Monday, Tuesday, Thursday & Friday)You may be required to work in Carlisle & Keswick branches as business needs require but this would be covered by travel costs.Salary:£25,500 Pro RataClosing Date:Sun, 9 Nov 2025Are you passionate about helping others and providing exceptional customer service?Would...