Head of UX Research for Global Functions

Reporting to the Global Head of UX, the Head of UX Research will be responsible for the leadership of researchers and research teams in the delivery of exceptional, intuitive, and joined-up experiences for our Risk Management, Compliance, Finance and HR systems, used by hundreds of thousands of Citi employees every day. You will use your UX experience and skills to set the standards for research, leading by example, and coaching, mentoring, and developing research teams to ensure their work is of the highest standard. You will oversee that scaling-out of research capabilities (qualitative and quantitative methodologies) into all teams, via specialist roles and teams, to ensure that quality research is at the foundation of all designs. You'll use you leadership, budget and resource management skills to prioritize investment in research in order to deliver actionable metrics, insights and recommendations that will directly drive and influence the design and development of our digital products. You will look to continuously improve research standards, guidelines and governance to ensure consistency and predictable running of all work. As a member of the UX leadership team, you will have the opportunity to work with the Head of UX and other UX leads to shape the culture, strategy, standards and operating model for the all global UX teams as we scale out our capabilities in a consistent and joined-up way. **Responsibilities**: - Overall leadership for all aspects of UX Research in GFT - Set the vision and strategy for research, creating and growing a diverse and thriving organization of UX researchers - Collaborate with Product, Design and Technology to ensure that research is an integral and valued pillar of product development - Build a comprehensive knowledge base of user research and user-centered, evidence-based research methods and practice - Evangelize and advocate for Research across the organization - Provide expert advice and knowledge for the GFT UX teams and also contribute to the wider UX community of practice across Citi - Identify the right tools and processes needed to support researchers to be able to do their best work - Help to define and refine a formal UX research and design process for the team, ensuring delivery of high quality, repeatable results - Establish standards and governance to ensure consistency and quality of work - Direct engagement with clients whenever necessary and possible - Regular, transparent communication of status and metrics to management and stakeholders - Continuous seeking of opportunities to make improvements to team efficiency and process - Keep up to date with the latest UX practices, innovations, and tools - Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed - Confidently challenge substandard work within the team, and provide constructive feedback, coaching and guidance to resolve - Promote the value of UX within the wider organization - Contribute to the wider UX community of practice **Required Skills, Experience and Competencies**: - 10+ years of relevant experience, - 5+ years successfully leading and building research teams - Significant experience working with users, stakeholders, designers and developers - Ability to lead research workshops both in-person & remote - Exceptional communication and presentation skills - Experience working with agile methodology - Experience working with third party service providers - Financial services knowledge or experience **Education**: - Bachelor’s/University degree, Master’s degree preferred - **Job Family Group**: Technology - **Job Family**: Digital Design Engineering - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting