Client Success Executive

Job Advert

Are you a Customer Support Executive or Client Services Executive who’s ready to take the next step in your career with an exciting, growing business? Due to client account growth at Incentivesmart, our Client Success Team are expanding and are looking to recruit a Client Success Executive.

You’ll work alongside our Client Success Managers (CSMs), providing administrative and operational support and ensuring that our clients receive the very best service at every touchpoint. You’ll be a team player, pro-active and organised with a passion for quality and the ability to multitask.

Does the above sound like you? If the answer is ‘yes’ we want to hear from you

**Salary -** £26K

**Location** - Unity Place, 200 Grafton Gate, Milton Keynes, MK9 1UP

**Role Type** - Monday - Friday, 09:00 - 17:30 (Hybrid Working Available)

**Benefits** - 25 days holiday + Bank Holidays that increase with length of service, optional pension and healthcare and internal reward and recognition programme.

**Core Responsibilities**:
Join our team and play a key role in helping our clients succeed using the Incentivesmart platform Here’s what you’ll be doing:

- **
Work with the CSM Team**: Team up with our Client Success Managers to help clients achieve success with our platform.
- ** Generate Reports and Manage Programmes**: Take charge of report creation, programme administration, and user management.
- ** Client Support**: Address and resolve queries from clients and their customers promptly and efficiently.
- ** Boost Engagement**: Proactively drive engagement in our programmes and collect user testimonials.
- ** Become an Expert**: Develop a thorough understanding of the Incentivesmart platform and its services.
- ** Provide Training**:Offer ad-hoc training sessions to help our clients get the most out of the Incentivesmart platform.
- ** Maintain Content**:Regularly review, update, and proofread content to keep our client programs up to date.
- ** Participate in Meetings**: Attend client meetings as needed, ensuring all actions are noted, shared and followed up.
- ** Collaborate Across Teams**: Work with various internal teams, including Creative, Marketing, Operations, and Product, to ensure smooth and effective delivery of our services.

**Skills and Experience**:

- Great communication and interpersonal skills with a confident telephone manner.
- Good working knowledge of MS Office, particularly Excel.
- Comfortable working with data and provide insight when needed.
- Excellent organisational and problem-solving skills, with the ability to multi-task.
- A genuine desire to go above and beyond for clients and deliver best in class customer service at every touchpoint.
- Exceptional attention to detail.
- A positive, pro-active attitude with a willingness to learn and develop. A team player, who goes out of their way to support their peers.

**About Incentivesmart**

Incentivesmart are on a mission to help ambitious businesses build more #RewardingRelationships with their employees and customers. Our multi-tenant SaaS platform hosts B2B loyalty programmes for a diverse client base of international brands. We are a values driven business has an outstanding culture with a friendly and helpful approach, evidenced by an eNPS score of 89. Incentivesmart has the foundations of a well-established company, the culture and passion of a start-up, and seriously ambitious growth plans for the coming years. You will be an important member of a growing and highly motivated team.

**Our Values**

Our values are our DNA and we embed them in everything we do. They shape how we recruit, train and reward Incentivesmarties. They are who we are, and who we aspire to be. They shape our kick-ass team where no-one is a passenger; every person plays an integral part in the mission. Incentivesmarties are our biggest asset. The values don't stop at our front-door either, they are a framework for how we treat our customers, partners and suppliers; in fact everyone we deal with.