Client On-boarding Executive

3 days ago

Milton Keynes, United Kingdom BSI Full time

Great that you're thinking about a career with BSI
- Client On-Boarding Executive
- As the leading global business standards company BSI helps 86,000 clients worldwide to improve their businesses. We work with thousands of organisations which range from the world’s largest most successful brands to small local businesses.
- About the Role:

- Do you thrive on building key relationships with clients? Are you passionate about delivering a first class client experience? Due to a huge period of growth within BSI, we're looking for a
_Client On-Boarding Executive _to join our existing team to help support BSI internal and external clients and colleagues, where you will take ownership for guiding clients throughout their on-boarding journey, working collaboratively with internal sales and operations teams.
- Client On-Boarding Executive Responsibilities:
- Handling inbound and outbound calls in an effective manner to ensure that the BSI brand “Tone of Voice” and quality guidelines are always maintained-
- Scheduling clients utilising all available planning tools, providing short
- and long-term planning solutions to ensure monthly delivery and relevant KPI targets are met-
- Ensuring all administrative tasks associated with visit bookings are processed in a timely and accurate manner-
- Negotiating with customers in relation to diary moves to minimise the number of changes necessary-
- Resolving customer dissatisfaction feedback received via the customer survey process-
- Identify opportunities to grow the business through communicating relevant products and services to existing customers where possible- To be successful in the role, you should possess the following:
- Geographical knowledge to support cost effective booking of visits-
- Competent resource skills to provide accurate and efficient booking of all visits-
- Excellent telephone skills with ability to effectively communicate at all levels-
- Ability to manage and negotiate conflicting situations on the telephone-
- High level of accuracy-
- Reliable and effective team player-
- Target focused and driven- What we offer:

- BSI offers a competitive salary, incentive bonus, company car (for specific roles), ongoing training and development, private medical and dental insurance, a company-matched pension scheme and twenty-seven (27) days annual leave plus Bank Holidays with the option to buy additional days.
- Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
- BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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