Customer Retention Manager

2 weeks ago

Crawley, United Kingdom Office Angels Full time

**LOCATION**: Based out of modern offices in Crawley Office

**HOURS**:Monday
- Friday, 9am - 5pm with flexibility on hybrid working

**SALARY**:£40,000 - £58,000 p/a (dependant on experience)

**BENEFITS**:Health care cover, award winning pension plan, onsite gym, subsidised staff restaurant and much more

**CO TYPE**: Award winning company, with friendly, supportive, flexible company culture. Excellent training and career development opportunities

Office Angels have an exciting new opportunity working closely with the Hiring Manager to on board a Customer Retention Manager to oversee a team Customer Retention Advisors.
**About the role**:

- Train and support the team in order to achieve business targets, objectives and KPIs
- Keep track of the quality of calls in terms of technique, accuracy and compliance with an active view to boosting performance and results
- Create MI and reports for stakeholders as and when required
- Management of inbound and outbound call and data from multiple sources across the business
- Ensuring the volume meets to expectation of the team and processes are operating to a high standard
- Frequently report back to the Director of Customer Services
- Periodic interaction and meetings with different departments within the business
- Actively create the future strategy and direction of the department as the company's products evolve

**About you**:

- **5+ years Team Management experience**:

- High level verbal and written communication skills
- Excellent interpersonal relationship building skills
- Extremely organised and able to manage own workload
- Advanced Excel skills
- Proficient in creating insightful reports
- Ability to analyse data and build appropriate conclusions
- Experience with a high level workload and meeting deadlines efficiently
- Able to challenge & change the business department you work in

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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