Customer Service Champion Crawley Audi

5 days ago

Crawley, United Kingdom Harwoods Group Full time

Harwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, McLaren, MAN, Volvo and the most recent addition, INEOS. We have over 25 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive business. In 2022 our turnover was over £600m and we now employ over 1000 valued members of staff.

JOB PURPOSE

The role is to:
Provide our customers with a warm, inviting and streamlined experience in regards to connecting their vehicle to My Audi and managing the targeted sales of service plans. The Connect Champion will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.

Be a knowledgeable and supportive point of contact for customers requiring any connected or service related queries

Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.

Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.

Department/Business/Location:
Service

Reports to:
Aftersales Manager

Direct Reports:
N/A

KEY RESPONSIBILITIES

This Job Description is not contractual, and the content may be updated at any time.

Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.

Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.

Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.

Handle customer Connected and Service plan enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.

Confidently establish an understanding agreement with the customer of the process, steps and work to be carried out.

Accurately maintain the service department loading system in line with workshop capacity.

è Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.

Understand and adhere to manufacturer service requirements.

Maintain safe working practices and abide high standards of the business.

Take on additional responsibilities as required by the business.

Skills & Requirements:
Essential

Full UK driving licence.

Organised.

Smart appearance.

Confident.

Ability to excel in a team-based environment and achieve common goals.

Good IT skills

Experience

Desirable Relevant experience in a customer facing role delivering excellent service.

**Job Types**: Full-time, Permanent

Pay: £26,769.00-£31,569.00 per year

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Schedule:

- No weekends

Work Location: In person

Reference ID: Crawley Audi

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