Customer Relations Manager

3 weeks ago


Crawley, United Kingdom Hamilton Woods Full time

Customer Relations Manager Temporary - Permanent £36 Per Hour Umbrella Crawley Hamilton Woods Associates are currently recruiting for a Customer Relations Manager to work across several sites and act as the main post of contact for customers. Duties and Responsibilities of the Customer Relations Manager: Act as the main point of contact for customers, providing support and guidance from reservation through to aftercare. Conduct pre-handover inspections to ensure homes meet quality standards before completion. Manage post-completion defects, snags and warranty issues, ensuring all items are logged, monitored and resolved within agreed timescales. Carry out customer courtesy visits and accurately record identified issues on internal systems. Handle escalated customer complaints and work towards timely, fair and customer-focused resolutions. Liaise closely with site teams, build managers, contractors and the customer service department to keep customers updated and ensure work is completed to standard. Support the delivery of high customer satisfaction scores, including NHBC 8-week and 9-month surveys. Educate customers around warranty coverage, aftercare processes and what they can expect after moving in. Identify trends or recurring issues and provide feedback to internal teams to drive continuous improvement. Maintain accurate documentation, progress updates and weekly reports for management. Ensure all customer int...



  • Crawley, United Kingdom Hamilton Woods Full time

    Customer Relations Manager If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Temporary - Permanent £36 Per Hour Umbrella Crawley Hamilton Woods Associates are currently recruiting for a Customer Relations Manager to work across several sites and act as the main post of contact for...


  • Crawley, United Kingdom Hamilton Woods Full time

    Customer Relations Manager Temporary - Permanent £36 Per Hour Umbrella Crawley Hamilton Woods Associates are currently recruiting for a Customer Relations Manager to work across several sites and act as the main post of contact for customers. Duties and Responsibilities of the Customer Relations Manager: Act as the main point of contact for...


  • Crawley, United Kingdom Hamilton Woods Full time

    Job DescriptionCustomer Relations ManagerTemporary - Permanent£36 Per Hour UmbrellaCrawley Hamilton Woods Associates are currently recruiting for a Customer Relations Manager to work across several sites and act as the main post of contact for customers.Duties and Responsibilities of the Customer Relations Manager:Act as the main point of contact for...


  • Crawley, United Kingdom Hamilton Woods Careers Full time

    Customer Relations Manager Temporary - Permanent £36 Per Hour Umbrella Crawley Hamilton Woods Associates are currently recruiting for a Customer Relations Manager to work across several sites and act as the main post of contact for customers.Duties and Responsibilities of the Customer Relations Manager:Act as the main point of contact for customers,...

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    Crawley, United Kingdom Rentokil Initial Hong Kong Full time

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  • Crawley, United Kingdom Rentokil Initial Group Full time

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    3 days ago


    Crawley, West Sussex, United Kingdom Rentokil Initial Group Full time

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  • Crawley, United Kingdom Rentokil Initial Hong Kong Full time

    A leading global business services provider in Crawley is seeking a Senior Manager for Investor Relations. The role encompasses strategic planning, investor engagement, and executing communication strategies to ensure transparency with the investor community. The ideal candidate will have a strong financial background, exceptional communication skills, and...