Customer Service Representative
2 weeks ago
**Customer Services Representative**
Days: Monday - Friday
Time: 8:30am - 5:00pm
30 minute lunch break
As a Customer Services Representative you will be supporting the customer services team and working alongside our sales and finance functions. Maintaining the existing customer base whilst growing the external opportunities. A focus on retention and proactive customer service will be at the heart of the role.
**Job Duties**:
- Supporting in relation to service enquiries and day to day running of the customer service desk.
- Supporting in relation to inbound and outbound sales enquiries and supporting the sales process.
- Maintaining and developing relationships with all stakeholders and keep progress up-to-date
- Developing and creating documents as per required
- Making yourself familiar on best business practices and techniques for increasing productivity and quality of work
- Identifying prospect key accounts
- Fostering familiar relationships between clients
- Following up on client requirements if tasked to do so
- Finding new clients and promoting sales to them via telesales and offline marketing
- Identifying and prospect key accounts
- Following up on client leads
- Being knowledgeable about products and services offered by the business
- Being aware of market trends, competitors and latest industry news
- Familiar and skilled in all forms of technology, operate a bespoke software systems unique to the company
**Personal Qualities**
- Self leading in the respect of motivation and continuous accuracy of work
- Assessing own performance and quality of work produced
- Strong administration and communication skills
- attention to detail
- Team player
**Key Skills and Qualifications**:
- Customer Service
- Communication
- Personable
- Sales
- Report Writing
- Microsoft Office
- Problem-Solving
- Independence
- Teamwork
**Commencement**:
- ASAP
**Reporting To**:
Group Commercial Director
**Job Types**: Full-time, Permanent
Pay: £11.50 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
Reference ID: CSA/001
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