Customer Support Representative

3 days ago


Port Talbot, United Kingdom Freudenberg Oil & Gas Full time

An exciting opportunity has arisen within FO >that requires a suitably qualified and professional individual to join our customer support team. This role has a general function to ensure flexibility and business continuity within our commercial function. **Responsibilities**: - To be the first point of call for any customer queries relating to sales, execution, installations, and communications. - Build and maintain strong relationships with internal and external customers. - Ensure that customer claims and complaints are resolved fairly, effectively, accurately, and timely, and in accordance with consumer laws. - Collaborate with other departments within the organisation to execute orders. - Monitor and track lead-time, order/production status and keep customers updated. - Provide status updates when requested. - Assist in the development of improvement plans in response to customer feedback. **Qualifications**: - Proven customer support experience within a manufacturing environment, oil and gas would be desirable. - Excellent IT skills including high proficiency in Microsoft Suite. - Strong verbal and written communication, with excellent interpersonal skills. - Proven track record of meeting targets and deadlines with the ability to work well under pressure. - Detail orientated, able to work with figures, calculations, and technical drawings. - Ability to read and understand technical drawings is desirable. - Experience using SAP desirable. Some of your Benefits Company events: Events to built teams and relationships prime for accomplishment Company pension: Save for retirement with the company's help Diversity & Inclusion: Enter a diversity-driven world of innovation Easily reachable: Easy, low-stress access by car or public transport Training / Career development: Programs to supercharge skills and expertise **Job Types**: Full-time, Permanent **Benefits**: - Company pension - Free parking - On-site parking - Referral programme - Sick pay Schedule: - 8 hour shift - Day shift - Monday to Friday - No weekends Supplemental pay types: - Bonus scheme **Education**: - GCSE or equivalent (required) **Experience**: - customer support: 1 year (preferred) Work authorisation: - United Kingdom (required) Work Location: One location Reference ID: RQ42513



  • Port Talbot, United Kingdom FREUDENBERG Flow Technologies Full time

    Responsibilities Summary To act as a liaison between client and the organisation. Provide technical knowledge, advice, and support to a global client base, ensuring customer expectations are met. This role has a general function to ensure flexibility and business continuity within our commercial function. - Provides pre-sales technical expertise to a...


  • Port Talbot, United Kingdom Freudenberg Group Full time

    Customer Support Representative page is loaded## Customer Support Representativelocations: Port Talbottime type: Full timeposted on: Posted Todayjob requisition id: R\_00093477**Working at Freudenberg: We will wow your world!**# Responsibilities:* Receive customer RFQ’s. Review the RFQ, reroute/decline, or take forward for quotation.* Acknowledges the...


  • Port Talbot, United Kingdom Freudenberg Flow Technologies Full time

    Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Some of your Benefits Company...


  • Port Talbot, United Kingdom CanDo Laundry Services Full time

    **Customer Services Representative** Days: Monday - Friday Time: 8:30am - 5:00pm 30 minute lunch break As a Customer Services Representative you will be supporting the customer services team and working alongside our sales and finance functions. Maintaining the existing customer base whilst growing the external opportunities. A focus on retention and...


  • Port Talbot, United Kingdom Freudenberg Full time

    Working at Freudenberg: We will wow your world! Responsibilities Receive customer RFQ’s. Review the RFQ, reroute/decline, or take forward for quotation. Acknowledges the quotation and enters into dialogue with the customer, as required, in order to establish and meet customer expectations. Register the incoming RFQ, assess the commercial implications and...


  • Port Talbot, United Kingdom Freudenberg Oil & Gas Technologies Ltd. Full time

    Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in 60...


  • Port Talbot, United Kingdom Numeris Footwear Full time

    **Job Summary** **Responsibilities** - Assist customers with product inquiries, orders, and issue resolution - Upsell products or services when appropriate - Analyse customer needs to offer the best solutions - Perform data entry tasks accurately and efficiently **Qualifications** - Excellent phone etiquette and communication skills - Ability to multitask...


  • Port Talbot, United Kingdom Numeris Footwear Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a great opportunity for someone who enjoys interacting with people and has...


  • Ellesmere Port, United Kingdom Proactive Personnel Ltd Full time

    **_Customer Service Representative _** Do you want to work for an established, growing company who are at an exciting stage of it’s development? If you are interested in a career within Customer Service, then this role is for you The position is based in Ellesmere Port and are looking for an individual to join their Customer Service team. **You will...


  • Port Talbot, United Kingdom Kier Group Full time

    We're looking for a Customer Service Advisor to join our Administration team based at Neath Port Talbot hospital. **Location**: On-site at Neath Port Talbot Hospital **Contract**: Full Time, permanent **What will you be responsible for?** As a Customer Service Advisor, you'll be working within the PFI team, supporting them in the performance of the...