Customer Service Representative

6 days ago

Ellesmere Port, United Kingdom Proactive Personnel Ltd Full time

**_Customer Service Representative _**

Do you want to work for an established, growing company who are at an exciting stage of it’s development?

If you are interested in a career within Customer Service, then this role is for you

The position is based in Ellesmere Port and are looking for an individual to join their Customer Service team.

**You will receive - Customer Service Representative**:

- Salary up to £20,962
- Company Pension Scheme
- Onsite parking

**Responsibilities - Customer Service Representative**:

- Implementing and maintaining minimum standards across all contact with customers.
- Ensuring operational SLA & compliance is in line with group operating rhythm.
- Minimise cost to serve while maintaining minimum service levels
- Committing to a culture of continuous improvement.
- Identifying opportunities to streamline business processes and systems.
- To support Management in delivering process and system improvements and efficiencies.

**Desired Skills - Customer Service Representative**:

- A positive but assertive attitude and a strong will to succeed.
- The ability to take ownership of customer issues and lead on their resolution.
- Excellent organisational skills.
- The ability to grasp a high level of detail.
- The ability to create, or challenge ideas, and influence change.
- The ability to work with data analysis and performance metrics.
- The ability to make decisions and effectively communicate these within the team
- Proactive Personnel specialise in the recruitment of staff across the UK. From Inverness to Plymouth our database has been developed over the past 20 years to be able to assist you in finding your ideal job first time round. It has also gained us thereputation for being one of the leading recruiters within this field. We have multiple vacancies nationwide, so please get in touch to find out more information with this or other positions._

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