Intranet Engagement Specialist

Company Description
**Informa PLC is a leading international events, intelligence and scholarly research group.**

We love Content. Intelligence. Connecting businesses and professionals.

Every day, 10,000 Informa colleagues all over the world individually and collectively provide the energy, ideas and insight that helps our customers and specialist markets to work smarter and make better decisions faster. If you're looking for a career with a stimulating, supportive and socially responsible company, you'll fit in at Informa.

Each of our five operating divisions has a distinct focus:
**Informa Connect** aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services.

**Informa Intelligence** provides specialist digital information and data products, consultancy and research services to over 25,000 business worldwide, helping companies make better informed decisions and gain competitive edge.

**Informa Markets** creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.

**Informa Tech **aims to inspire the global technology community to design, build and run a better digital world by providing research, media, training and events to specialist technology communities worldwide.

Our sixth division is **Global Support**, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions.

Job Description
**Role Profile - **Digital Communications Executive, Global Support

**Key Responsibilities**

As a key member of the Communications and Branding Team at Informa, the Intranet Engagement Specialist has two main role functions.

**Developing Communities and Engagement**

Alongside having excellent written and oral communication skills and the ability to present information in clear, concise, and compelling ways you will also have excellent organisational and planning skills and be confident building relationships and providing a fresh approach to existing communication and engagement methods.
- Responsible for the social interaction engagement on the intranet and cultivate contributions from across the business.
- Manage the hero network (internal champions), key business-related social channels and support the Division communication teams.
- Produce reports and insights on the intranet performance. Understand and interpret engagement, report usage statistics and recommend areas to focus on.
- Works closely with the intranet admin team and supports the intranet manager in executing the vision, goals, and objectives.

**Overseeing Content Management**

You will be the point of contact for intranet site governance queries and oversee new site builds, guide content owners in creating effective page layouts and ensure key messaging is achieved. In delivering these sites you will help shape the governance of the intranet to suit the needs of content owners while aligning with the intranet's goals and objectives.
- Manage key sites across the intranet, such as the intranet support section and implements site page governance across the platform.
- Own reference and training materials, such as ‘how to’ guides, tips and tricks and create regular insights/blogs, video guides etc
- Support the Group Functions and Division content owners in managing their content and ensuring they keep it up to date and accurate.
- Manage term set taxonomies, site navigation and optimises search.

Qualifications
**Qualifications & Experience**
- Previous experience working directly on an intranet or collaboration platform
- Proven experience with community engagement within an intranet or social platform
- Strong knowledge of CMS platforms and web content management technologies
- Project management experience
- Excellent verbal & written communication skills
- Excellent interpersonal skills
- Strong leadership skills to facilitate activities with senior management and colleagues alike
- High level of comfort with social software and other web-based technologies

**Skills & Abilities**

You’re unphased by jargon and relish the challenge of transforming complexity into something compelling and easy to understand. You’ll have a good eye for detail and accuracy and be comfortable giving considerate feedback.

While thinking strategically, you enjoy being hands-on which often means having to prioritise multiple and competing activities. You’re a great team player, working with a collaborative approach you will enjoy working at pace, trying new ideas, and learning and improving as you go to achieve the best results.

With a digital mindset you know how to get the very best out of various channels and platforms — from insights and top tips via the intranet to MS Teams and live demonstrations; you will either kn