Service Improvement Manager

1 week ago

Croydon, United Kingdom Service Care Solutions - Housing Full time

**Job title -**Service Improvement Manager - Asset & Strategy Services
**Location -** Croydon CR0
**Contract -**12 Month Fixed term
**Hours** - Full time, 9am-5pm (36 hours p/w)
**Salary** - £51,538
**The Role Summary**
You'll lead on the delivery of our new cloud-based compliance management system, True Compliance. You'll also successfully implement & pilot other service improvement programmes, projects and initiatives, ensuring clear and attainable milestones are achieved.By proactively monitoring their progress, identifying issues and proposing corrective action to the Head of Change Management.
**Your key duties within the role will include**:

- Initiate extra activities & other management interventions wherever gaps in programmes are identified or issues arise.
- Ensure effective quality assurance and integrity. Focusing on process consistency & coherence with core system infrastructure, interfaces & technical standards.
- Lead the As Is/To Be analytical process highlighting risks & issues with mitigating solutions.
- Liaise with Technology colleagues to ensure teams have the right tools to support operational processes delivering resident services.
- Maintain awareness of regulatory frameworks, available technology, data protection, sector innovation and best practice. Understand the implications on service and translate for the change process.
- Be the projects point of reference for issue management, technical translation and interaction with 3rd party vendors to help coordinate effort in challenging and complex environments.
- Liaise with internal and external stakeholders to ensure the interests of PAM teams are recognised and that PAM service development supports the roles of other teams, our strategic plan and the interests of partner organisations.

**Key requirements**
- A strong track record in Project or Service management, monitoring of outcomes, and the management of risk and associated issues.
- An in-depth knowledge and skill in developing and implementing processes and procedures. And have proven experience of delivering to desired outcomes and within quality, time and cost limits.
- You'll be an excellent team-player, highly skilled in negotiation and influencing techniques and ability to work collaboratively with staff of all disciplines and engaging with all stakeholders.
- Impeccable organisational skills with the ability to manage and prioritise own workload and possess the ability to proactively manage challenges and competing priorities and think creatively in resolving programme and project delivery issues.
- Previous experience rolling out a new software across a large-scale organisation. Knowledge of Apex, Orchard, True Compliance, CRM systems would be beneficial. Having a balanced approach in being technically minded and an excellent attitude in deliveringgreat customer service is integral.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to

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