Service Manager

1 day ago

Croydon, United Kingdom Brook Street Social Care Full time

Job Title: Services Manager Job Type: Full Time Salary: £48k + Bonus We are partnering with a well-established healthcare organisation that delivers community-based clinical services across multiple NHS contracts. They are seeking a Service Manager to oversee operational performance, service delivery, and financial management across a portfolio of outpatient pathways. This is an excellent opportunity to join a forward-thinking provider committed to high-quality patient care. About the Role In this role, you will be responsible for the day-to-day management of a number of community clinical services, ensuring they run efficiently and meet all contractual, financial, and quality standards. You will lead teams, improve operational processes, manage budgets, and collaborate with a wide range of internal and external stakeholders to maintain outstanding service delivery. Key Responsibilities Service Delivery: Lead and optimise the delivery of community outpatient services, ensuring strong performance and patient experience. Financial Management: Manage service budgets, oversee the P&L, and work with Finance to maintain cost-effective operations. Stakeholder Management: Build and maintain effective relationships with clinical staff, commissioners, and partner organisations. Leadership: Provide clear direction to service teams, supporting a positive and motivated working environment. Performance Monitoring: Track KPIs, manage patient flow and waitlists, and implement improvements where needed. Compliance: Ensure full adherence to NHS standards, contractual requirements, and regulatory frameworks. What We're Looking For Essential Skills & Experience: Strong leadership skills with experience managing operational teams Solid financial understanding including budget and P&L management Excellent communication and stakeholder engagement skills Analytical approach to problem-solving and performance improvement Experience working within healthcare operations (community services or outpatient pathways desirable) Competency using healthcare systems and data tools Why Apply? This is a fantastic opportunity to join a respected healthcare provider making a real impact across community services. You will have the autonomy to shape service performance, lead committed teams, and contribute to ongoing service innovation. If you're ready for a rewarding leadership role within healthcare operations, we'd love to hear from you

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