Clinical Team Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
We are pleased to offer a six month fixed term or secondment opportunity join our team within Central Administration based at Northside House in Norwich as a Clinical Team Administrator.

**Main duties of the job**:
As part of the East of England Provider Collaborative, NSFT is part of a network of providers who receive referrals, complete assessments and arrange admission for patients into Secure and Forensic Service beds. The Central Admin Team provide the administrative support for our Trusts provision of this service along with our Gatekeeping Coordinator.

We also provide cash office provision to the wider care group dealing with patients’ monies, petty cash and cash and valuables in line with Trust Policies and Standing Financial Instructions.

We support our clinical team colleagues when a patient is admitted/transferred and discharged ensuring we collect and collate all required data as part of our commissioned requirements.

**Working for our organisation**:
Secure and Forensic Services provide community and in-patient care to adult men and women who, as a possible consequence of their mental health needs, have come into contact with the criminal justice system. We also provide services to the three prisons in Norfolk - HMP Norwich, HMP Bure and HMP Wayland.

We work hard to make sure we provide a high level of customer service in each of the areas we cover. This role will include interaction and communication with a wide scope of people including service users, health and social care staff, medical and criminal justice professionals as well as solicitors and commissioners.

We are committed to offering the best possible administrative service and this requires us to work respectfully with each other and the wider Trust.

**Detailed job description and main responsibilities**:
To work together with the existing central administration team to provide cover for all elements of our service provision. To create and maintain good working relationships with colleagues in our clinical areas to offer support as and when required to both our cash office and reception.

**Person specification**:
**Knowledge**:
**Essential criteria**:

- Maintaining administrative / secretarial systems
- Working knowledge of Microsoft packages or equivalent.

**Desirable criteria**:

- Evidence knowledge of NHS policy / procedures

**Skills**:
**Essential criteria**:

- Excellent articulate communication skills.
- Ability to prioritise
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.

**Experience**:
**Essential criteria**:

- Working under pressure
- Working on own initiative with mínimal supervision
- Ability to work with senior members of staff across a large organisation.

**Qualifications**:
**Essential criteria**:

- NVQ 2 Customer Services or relevant experience
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.

**Desirable criteria**:

- Knowledge of Trust electronic record system

**Other**:
**Essential criteria**:

- Able to work flexibly across a range of different sites/offices
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. _
- Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). _
- DISCLOSURE AND BARRING SERVICE CH