Clinical Team Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
An exciting opportunity has arisen for a full-time band 3 Clinical Team Administrator to join the Integrated Mental Health and Justice Pathway. This is a permanent vacancy and is based at Hellesdon Hospital however there is a need for regular independent travel to support our clinical teams at HMP Bure, HMP Wayland and HMP Norwich.

**Main duties of the job**:
You would be working with the support of the wider business support team within the Integrated Mental Health and Justice Pathway which includes not only the Wellbeing IAPT Prison Team but also the Mental Health Team at HMP Norwich and the Liaison and Diversion Team encompassing Norfolk and Suffolk. You will be welcomed into the wider Secure Services directorate.

**Working for our organisation**:
We are looking for an enthusiastic and proactive member of staff with a good working knowledge of Clinical Systems (this role uses SystmOne and IAPTus, although training can be provided). You would need to be an excellent communicator and be confident working with a wide range of colleagues including staff from Her Majesty’s Prison and Probation Services. You must be able to prioritise and problem solve on a daily basis.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 2 Customer Services or working towards.
- NVQ 3 Business Administration or equivalent or working towards

**Desirable criteria**:

- Knowledge of Trust electronic record system

**Other**:
**Essential criteria**:

- Able to work flexibly across a range of different sites/offices

**Skills**:
**Essential criteria**:

- Excellent communication skills
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
- Ability to co-ordinate and prioritise management diaries

**Experience**:
**Essential criteria**:

- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative with mínimal supervision.
- Ability to work with senior members of staff across a large organisation.

**Knowledge**:
**Essential criteria**:

- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems

**Desirable criteria**:

- Knowledge of medical terminology

**Other**:
**Essential criteria**:

- Able to work flexibly across a range of different sites/offices
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. _
- Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). _
- DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB) _
- Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so._
- The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale._

**Employer certification / accreditation badges**:
**Applicant requirements**: