Customer Service Advisor

6 hours ago

Barking, United Kingdom Davin Foods Full time

**Customer Service Advisor**

**Location: Barking, Dagenham**

**Salary: £26,250**

**Working Hours**

**Hours: 40**

**Shifts: 2 week rolling shift pattern includes every other Sunday working**

**Start Times: 9:30am-6pm**

A flexible approach to hours will be required as there may be occasion when it is necessary to work additional hours as dictated by the workload and engagement activities. This may include occasional evening, night and weekend working.

**Customer Service Advisor Responsibilities**:

- Managing product availability, co-ordinating with the warehouse for stock levels, ensuring accurate communication to customers.
- Maintaining accurate customer records on databases and spread sheets including tracking preferences, order history, invoices and contact information.
- Generating sales reports, analysing sales data, and preparing sales forecasts to inform decision making.
- Maintain a thorough understanding of products offered by the company to provide accurate information, answering any questions or recommendations they may have.
- Co-ordinating with other areas of the business including marketing, financing, and logistics to ensure seamless communication and collaboration.
- Supporting the technical department with updates of specifications and codes including setting up new round label templates
- Issuing invoices and print correct labels for customer orders to the operations production areas.
- Providing day to day general administrative support to other departments within the operation. Including filing organising of documents

**Customer Service Advisor Requirements**:

- GCSEs including English and Mathematics with grade C or Level 4 or above in both.
- NVQ level 3 in Business Administration, or equivalent qualification.
- Experience in a FMCG customer service setting but not essential
- Experience using Microsoft office including excel and CRM systems.
- Previous or similar experience within an Office or similar environment
- Previous experience data entry and reporting

**Benefits**:

- Annual pay reviews
- 20 days Holiday plus Bank Holidays.
- Retail Discount membership.
- Health Care Cash Plan membership.
- Pension Plan.
- Further company tailored benefits achieved through service and commitment.

**This is a brief outline of the Customer Service role. For more information or to apply, please click on the link. We look forward to hearing from you

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