Customer Service Advisor

4 days ago

Barking, United Kingdom DPD Group UK Full time

Company Description

DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

**Job Description**:
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. This role will be based at our depot in Barking IG11 7SD

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers

**Qualifications**:
**What we’re looking for;**
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information
**Job Specifics**

You will have a comprehensive induction to DPD. This will include a one-week induction where we will go through the key processes that are required to make you a successful Customer Service Advisor.

Our depots operate 7 days a week, therefore you must be able to work any 5 shifts to include some weekend working.

**Remuneration**

Your package will include a competitive salary. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000’s of retailers.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.

If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.

DPD is a Valuable 500 company and a Disability Confident Employer

  • Customer Service Advisor

    1 week ago

    Barking, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Barking. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers...

  • Customer Service Advisor

    2 days ago

    Barking, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Barking Sporthouse & Gym. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...

  • Customer Service Advisor

    1 week ago

    Barking, United Kingdom Minster Full time

    **The Role** **Customer Service Advisor - Sales - Barking** At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you'reable to put your customer first, and you want...

  • Customer Service Advisor

    4 days ago

    Barking, United Kingdom Online Lubricants Ltd Full time

    **Customer Service Advisor** **Full time: Monday to Friday** **Salary: £19,000 - £23,000 basic salary + performance bonus** **Location: Barking** Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service. Established over...

  • Customer Service Advisor

    4 days ago

    Barking, United Kingdom Online Lubricants Ltd Full time

    **Customer Service Advisor** **Full time: Monday to Friday** **Salary: £22,000-£25,000** **Location: Barking IG11** Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service. Established 30 years ago, we have a wealth of...

  • Customer Service Advisor

    2 days ago

    Barking, United Kingdom Online Lubricants Ltd Full time

    **Customer Service Advisor** **Full time: Monday to Friday** **Salary: £23,000-£26,000** **Location: Barking IG11** Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service. Established 31 years ago, we have a wealth of...

  • Customer Advisor

    2 days ago

    Barking, United Kingdom Boots Full time

    **Summary**: Job Reference: 253262BR Barking, East Street Fixed Term 4 Hours **The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain...

  • Retail Customer Advisor

    2 weeks ago

    Barking, Greater London, United Kingdom Three UK Full time £18,000 - £25,000 per year

    Company Description Three Retail Customer AdvisorLocation: BarkingSalary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on your store's performanceWorking Hours: 12 hours across 2 days per week, including weekends on a rotation basisWho We AreWe're here to build a network the UK can count on – one that connects people, places and...

  • Retail Customer Advisor

    1 week ago

    Barking, United Kingdom Three UK Full time

    Retail Customer Advisor (Barking) - 12 hours Location: Barking, England, United Kingdom Salary: £13.85 per hour + an on‑target bonus of 25% paid out monthly based on the store’s performance Working Hours: 12 hours across 2 days per week, including weekends on a rotation basis Employment type: Part‑time Seniority level: Entry level Job function: Other...

  • Trainee Mortgage Advisor

    1 week ago

    Barking, United Kingdom William H Brown Full time

    We’re looking for highly motivated **Trainee Mortgage Advisor** to join our fantastic team in **Barking**. The **TraineeMortgage Advisor** will work closely with an established Estate Agency team to help customers purchase their dream home whilst taking care of all their mortgage and protection needs. **What’s in it for you?**: - Excellent internal...