Contact Centre Agent

6 days ago

Coventry, United Kingdom We Are Digital Full time

Job title: Customer Service Agent

**Salary**: £23,400 pa
Location: Friars House, Coventry
Hours: Monday to Friday 8.30am
- 5pm

We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more confidently.

We are seeing a significant growth. Last year, we increased our team by 50%, and we don’t see that slowing down anytime soon, so we experience occasional growing pains. But the good news is that you can be part of helping us grow up and shaping the future of the company.

If you want to know what kind of company we are and what it’s like to work at We Are Group then head over to our careers page for all the information you need. You can get there by clicking here.

One last thing, the salary advertised is reflective of the compensation we can offer for this position. We know time is valuable, so we encourage you to consider this before applying.

**What would your role at We Are Group look like?**

Responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance. Where able, you will resolve the customers query if further resource or equipment are required you will book appointments and request equipment as appropriate. You will need to build rapport and communicate effectively with members of the public and partners and ensure the highest standard of professional conduct.

**What are we looking for**

You will have previous experience within a contact centre environment working with members of the public, either face to face or telephone. Strong communication skills with the ability to show empathy and build rapport to include good questioning techniques to establish important information.

Excellent IT skills with a working knowledge of Microsoft Office, databases and call handling technology for the purpose of recording call outcomes accurately and efficiently on our CRM system. This post will involve handling confidential data and a DBS check will be required. **BPSS clearance or ability to gain clearance is essential**

**How do we recruit?**

We are committed to equality of opportunity across our organisation. We are also a Disability Confident employer and we are committed to safeguarding and promoting the welfare of learners and expects all staff and trainers to share this commitment.

Pay: £21,000.00-£23,400.00 per year

**Benefits**:

- Casual dress

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Coventry, CV1 2TE: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have BPSS clearance or ability to gain clearance ?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CSAWAGCV1

  • Contact Centre Agent

    6 days ago

    Coventry, United Kingdom ScS - Sofa Carpet Specialist Full time

    An exciting opportunity has arisen for a Contact Centre Agent at ScS, one of the UK’s leading sofa, carpet specialists. For over 100 years ScS have been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice. With around 2,000 team members contributing to the success of our company,...

  • Contact Centre Agent

    2 days ago

    Coventry, United Kingdom We Are Digital Full time

    Job title: Customer Service Agent **Salary**: £23,200 pa Location: Friars House, Coventry Hours: 37.5hrs Monday to Friday Role type: Temporary (Fixed Term Contract 3 months) We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more...

  • Contact Centre Agent

    2 days ago

    Coventry, United Kingdom We Are Digital Full time

    Job title: Customer Service Agent **Salary**: £23,200 pa Location: Friars House, Coventry Hours: 37.5hrs Monday to Friday Role type: Temporary (Fixed Term Contract 3 months) We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more...

  • HR Assistant Team Lead

    2 weeks ago

    Coventry, United Kingdom Jaguar Land Rover Full time

    REQ ID: 98464 JOB TITLE: HR Assistant Team Lead - Contact Centre SALARY: £33,100 - £39,000 POSTING END DATE: 04/08/22 LOCATION: Coventry **The Opportunity** The HR Team at Jaguar Land Rover are looking for a Team Lead for their HR Assistant Contact Centre team. You will be responsible for supervising the HR Consultant team to deliver transactional...

  • Call Centre Agent

    2 weeks ago

    Coventry, United Kingdom Uniting People Full time

    **Call Centre Agent** **8:30 - 5pm or 9:00 - 5:30 ( working 1 full weekend/ 1 Saturday/ 1 Sunday)** **interviews this week** **SALARY: £20,00 - £21,200** **What you'll be doing** It's fast-paced where you'll be expected to deliver a consistently exceptional service Customer satisfaction and brand reputation are everything. **Full Training Provided(...

  • Contact Centre Manager

    4 days ago

    Coventry, Coventry, United Kingdom Swan Family Centres Limited Full time

    An amazing opportunity with Swan Family Centres has opened, for a Centre Manager to work in Coventry on a full time contract.This will be within our Children and Family Contact Centre and the community. The Successful Candidate will be joining the dynamic team delivering a crucial service to families.Job Type: Full timeWorking days: Monday - FridayHours: 40...

  • Contact Centre Advisor

    2 weeks ago

    Coventry, United Kingdom Sutton Park Group Full time

    Description We are now looking to recruit a Contact Centre Advisor to join our team which is based at our Kia dealership in Coventry. The main purpose of this role is to be part of a busy contact centre, making outbound calls to our large customer database, with the view to booking service and MOT’s for all 7 of our dealerships. As well as dealing with...

  • Contact Supervisor

    2 weeks ago

    Coventry, United Kingdom SWAN FAMILY CENTRE Full time

    In this challenging but highly rewarding role, you will be responsible for coordinating and supervising family time between looked after children and their birth families at contact centres and community settings across the borough. Duties and Responsibilities: - You will complete a detailed recording of the observations you made during these sessions and...

  • Customer Contact Centre Advisor

    2 days ago

    Coventry, United Kingdom Schindler Full time

    **Location: Coventry, England, United Kingdom** **Job ID**: 64938 **We Elevate... You**: Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the...

  • Customer Service Agent

    1 week ago

    Coventry, Coventry, United Kingdom Candid Recruitment Full time £20,000 - £30,000 per year

    Customer Service Agent (4119-CSA)£17,500 + Excellent Company Benefits + Personal Bonus5 days over 7One of our clients based in North Coventry are in the Consumer and Trade Flooring Industry. They are now seeking experienced Customer Service Agents to join their ambitious and expanding contact centre. (Retail experience considered)Ideally the Customer...