Contact Centre Advisor

2 weeks ago


Coventry, United Kingdom Sutton Park Group Full time

Description
We are now looking to recruit a Contact Centre Advisor to join our team which is based at our Kia dealership in Coventry.

The main purpose of this role is to be part of a busy contact centre, making outbound calls to our large customer database, with the view to booking service and MOT’s for all 7 of our dealerships. As well as dealing with all inbound calls, online leads and retention. Duties will include

Outbound reminder calls to our customers, for all 7 of our dealerships, on a daily basis, ensuring our customer retention is kept high and service and MOT’s are booked in.
Using Kerridge and various manufacturers quoting systems to price these services depending on various schedules available and then book in to our shared diary system
Be able to use our diary system to offer collection and deliveries, waiting appointments and a pickup service
Liaising with the service staff at the 7 sites
Checking for any recalls
Booking in diagnostics
Motability service and MOT bookings
Data capture, general admin and data cleansing on a daily basis
Using each booking as an opportunity to upsell other products on that booking, ranging from a wash, emissions or air con control.
Selling service plans

This is a very varied and interesting role working as part of a small team, in a friendly office environment.

We are looking for someone who will have worked in a call centre, ideally in an outbound calling role in either sales or a booking capacity and be used to using multiple systems and dealing with customers on a daily basis. You might previously have worked on a service desk, but now be looking for an office based role, working Monday to Friday 9.00am to 5.00pm.

Full training would be provided as this is an in-depth role, over a period of approximately 6 months.

**Benefits**:
Attractive salary

Uncapped bonus scheme after qualyfing period of 3 - 6 months

Company pension scheme after qualifying period.

Monday - Friday 9.00am to 5.00pm



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