Live Music Advisor

4 days ago

Leicester, United Kingdom PPL PRS Limited Full time

Start date: 3rd February 2025
- Training: All roles will begin with 3 weeks of classroom based training from 9am to 5pm at our offices in central Leicester
- Following completion of training this will move to a hybrid working pattern working 3 days a week from our modern office space and 2 days a week working from home.
- Working pattern: rotational shift pattern Monday to Friday, 8am to 6pm.

**Key responsibilities**
- Manage a portfolio of Live customer accounts.
- Monitor customers Live music declarations and ensure all music usage is invoiced in line with our review requirements.
- Ensure that your portfolio of customers is reviewed in line with our department contact process.
- Educate and advise customers, positively reinforcing the benefits of Live music.
- Identify growth opportunities through extensive research and frequent customer contact. Develop and maintain thorough knowledge of the Live Music industry to assist with growth in your accounts to meet revenue targets.
- Develop and build knowledge of core licence procedures, including copyright law, tariffs, and direct licensing.
- Work closely and collaboratively with PRS for Music and PPL corporate partnership teams to ensure that any membership queries are dealt with as per agreed SLA’s.
- Work alongside the collections and enforcement team to ensure your accounts are fully up to date, obtaining payments for any outstanding balances.

**You will have**
- Previous experience, within a customer focused environment
- Building and maintain effective customer relationships
- Competent using Microsoft Office - Word, Excel, PowerPoint, and Outlook
- Experience of working with both internal and external customers to achieve goals
- Knowledge of licensing, tariffs, policies, distribution, and procedures is desired though not essential
- Commercially aware and self-motivated with a desire to achieve results
- Ability to work on own initiative within a team
- Proactive, seeks new opportunities and embraces change
- Ability to work in a fast-paced environment whilst making judgement-based decisions
- Well organised with attention to detail

PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.

**Job Types**: Full-time, Permanent

Pay: From £22,308.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (required)
- Sales: 1 year (preferred)

Work Location: In person

Expected start date: 03/02/2025

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