Support and Information Officer

Suffolk County Council
- ** Address**: Family Time Centre, Riverside, Lowestoft NR33 0EQ - Onsite
- ** Salary**: £25,198 per annum (pro rata for part time)
- ** Hours**: 37 hours per week, flexible working options available
- ** Contract**: Permanent

We’re focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say, and creating a culture of mutual respect, where everyone works together to achieve great things. As a Support and Information Officer in the Lowestoft and Waveney Family Time Team, you’ll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career.

**Reimagine the possibilities**

**Your role and responsibilities**

You will be the welcoming face of the Family Time Centre. You’ll play a vital role in supporting children in care to safely spend time with their families in a warm, safe, and supportive environment.

**You will**:

- greet children and families and manage the reception area
- support the Family Time Coordinator with building and safety tasks
- maintain a clean, safe, and welcoming environment
- handle administrative duties such as scheduling, room bookings, and data entry
- assist with financial processes like ordering and invoicing
- act as a Fire Warden and First Aider on-site
- collaborate with colleagues and partners to ensure smooth delivery of Family Time sessions.

**You will need**
- NVQ Level 2 in Business Administration, Customer Service or equivalent experience
- Strong IT skills and attention to detail
- Experience in office administration and customer service
- A warm, approachable manner and the ability to work with families in sensitive situations
- A flexible, can-do attitude and a commitment to safeguarding

Even if you don’t meet every requirement, we’d still love to hear from you. We value potential and are committed to supporting your growth.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply.

**The team**

Our Family Time Team is dedicated to creating safe, supportive spaces where children in care can maintain meaningful connections with their families. We’re proud of the difference we make every day and the collaborative, caring culture we’ve built. You'll be joining a passionate team that values trust, empathy, shared purpose, compassion, professionalism, and teamwork.

**Empowering Everyone**

**For more information**

**How to apply**

Step 1 - Read the Job and Person Profile (word)

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
- Tell us about a time you were the first point of contact for a service. How did you ensure a warm and professional welcome?
- What systems or tools have you used for data entry and reporting? How do you ensure data quality?
- Describe a time when you supported a colleague or team during a busy or challenging period.
- Describe a situation where you had to deal with a sensitive or distressed customer. How did you manage it?

**Closing date**: 11.30pm, 27 August 2025

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #Onsite

**As a modern and effective council, we**offer a wide variety of careers to suit people with a range of**skills, abilities and ambitions. We offer working options that**flex to reflect the way people work today and take the time to**understand and support your individual needs. We’re driven**to make a positive difference to the world around us and**encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.**

In return, you’ll enjoy:

- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day

Plus lots more

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).