Suffolk Centres for Warmth Support Officer

**East Suffolk Council, Ipswich or West Suffolk**: - **£30,559 - £33,366 per annum (pro rata for part time staff)**: - **37 hours per week (part time working will be considered)**: - **Fixed term until 31 March 2026** **East Suffolk Council**is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We currently have 2 exciting opportunities to join the East Suffolk Council's Private Sector Housing team as a **Suffolk Centres for Warmth Support Officer**in either Ipswich or West Suffolk. The Suffolk Councils are delivering a 2-year programme to support residents struggling to keep warm across our County. The programme is funded by Cadent, the gas distributor, and hosted by East Suffolk Council. Having established the project East Suffolk, and Mid Suffolk/Babergh, we are now expanding and looking to recruit 2 Support officers to support those in West Suffolk area and Ipswich, and join our award winning team. **Your role** **Below is a case study of the kind of client you may support** The support resulting in nearly £15,000 additional annual income, with the backdated payment more than covering the cost of purchasing the appliance. The support officer also suggested they explore ways to adapt their property to support their mobility issues and made a referral to the council’s Independent Living Services. **What you will need** You will have extensive experience in a customer facing environment and working knowledge of the benefits system, experience of budgetary support and basic domestic energy efficiency. You will be able to work flexibly as part of a team, with elements of lone working and have a caring and empathetic approach when dealing with the personal circumstances of vulnerable clients. This is a role for someone who wants to make a difference, enjoys being part of a team and enjoys a challenge. **Why work for us?** East Suffolk Council is a great place to work, offering a wide range of benefits to our employees. Find out why we’re so proud of East Suffolk Council by watching our video "**Why Work for East Suffolk Council**", where our staff explain why they think it’s such a fantastic place to work. **Here are some of the main benefits**: - Great opportunities for training and development - Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays) - Local government pension scheme - Free car parking (for when you are working in the office)Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. For more information, please see our **benefits brochure (pdf)**. **To find out more** **Closing date: 15 July 2025** **Interview date: 23 July 2025** **How to apply** **Step 1 -**Read the advert and the Job Description and Person Specification (docx) **Step 2 -**Complete the **Supporting Statement template (docx)**. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). For more information, visit the **How to Apply**section of our Career Site. East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.