Process Administrator

7 days ago

Stevenage, United Kingdom The Institution of Engineering & Technology Full time

**Process Administrator**

**Circa £22,000 per annum, dependent on experience**

**Stevenage, Hertfordshire (with Hybrid Working)**

What if you could collaborate with colleagues across the business to provide a cohesive and professional service to members and non-member customers which exceed their expectations?

What if you could join our small and friendly Member Assessment Team?

What if you were our Process Administrator?

This role is known internally as 'Membership Assessor’

At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working withus has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

**What you’ll be doing**

**What we hope you can bring to the role**

The role benefits from hybrid working, which for us means attending the Stevenage office typically 2 days per week as well as home working.

**We’d love to get to know you**

Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, includingreduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

**A little more about the role**
- To ensure all tasks are carried out to high quality standards within deadlines and service level agreements
- To take part in any process or procedure reviews and identify and feedback any suggestions on improvements to the processes
- To provide accurate and detailed information to members and applicants, in line with departmental procedures
- To become a competent user of our internal systems and database and bring any errors to the attention of the line manager


**A little more about what we’re looking for**
- Educated to a minimum of A level or equivalent
- Customer focused and experience of working in a customer service environment
- Excellent interpersonal skills, with the ability to communicate with people at all levels both verbally and in writing
- Strong administration skills, with the ability to organise and prioritise own workload and work on own initiative.
- Strong team player
- Ability to work to strict deadlines
- Able to work effectively and positively in an environment of constant and rapid change.
- Excellent IT skills, particularly in MS Word, Excel and MS Outlook
- High level of accuracy for data entry and excellent attention to detail

**What if you could be you?**_The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET’ site._

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