Customer Service Agent

**The Company**:
Outfox the Market (OTM) a Leicester-based family run business is growing rapidly with 120,000+ customers in the UK. Outfox the Market is a trusted energy supplier providing 100% renewable electricity and natural gas to homes in the UK.

We're on the lookout for passionate, enthusiastic, and forward-thinking people based in the East Midlands areas to join our brilliant Customer Services Team.

We have recently been crowned No 1 by Which? for customer satisfaction, No 2 in Citizens Advice recent customer Service Ratings and are rated Excellent by our customers on Trustpilot, which means the world to us.

We value integrity, innovation, customer-centricity, responsibility, enrichment, and excellence. We are a team that is excited to be building a brand and continuing our growth to deliver products and services that provide stability and innovative solutions and create value for our customers.

So why not come and join us on our exciting journey to lower carbon emissions and combat climate change.

Our modern offices are situated in the centre of Leicester, based on a picturesque waterfront.

Walking distance from transport networks and the Highcross Shopping Centre.

**The Role**
- You will help OTM customers with a wide variety of queries, resolve simple queries efficiently & you’ll take the time to investigate and resolve more complex ones
- You will work in a fast-paced environment, always striving to provide the best experience for our customers
- Promote effective communication throughout all levels of the Customer Services function.
- Effectively managing customer requests and queries, using the CRM system to record all communication.
- Liaise with other departments efficiently and as required, showing initiative.
- You will be tech-savvy, think outside the box and always look for efficiencies in everything you do.
- What’s key for us is that you have an awesome attitude - a caring, friendly, trustworthy, honest team player, who wants to actively contribute to building a fantastic, caring, and inclusive culture for all.

We are committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We are looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment.

We are looking for people who genuinely care about helping others, who are passionate about providing a world-class customer experience, and who want to invest in the role and OTM Energy, in return, we will invest in you. Our company values are entwined into everything we do, so we want you to feel strongly aligned and committed to bringing them to life. If they resonate then Team OTM is for YOU.

**There are a few things that we think are essential**:

- **_KNOWLEDGE OF ENERGY RETAIL_**
- You work well with structure in your day
- Experience of working in call centre
- Customer centricity and strong business acumen
- You’re motivated by hitting and exceeding targets
- You care deeply about how companies treat their customers
- You can thrive in a fast-paced, changing, scale-up environment, where no two days are the same
- You will be cool and calm under pressure while being able to make decisions in a pressured evolving environment

**There are some other things we think will be valuable in the role**:

- You’re resilient and you cope well with difficult situations
- You have excellent communication and writing skills
- You can think on your feet and use your initiative in ambiguous situations
- You’re comfortable with numbers and learning new technology
- You’re reliable, energetic and able to prioritise effectively
- You see obstacles as challenges, and you enjoy complex problem solving
- You relish the idea of self-learning and personal development

**Benefits**

Our company is growing at a rapid pace so now is an exciting opportunity to join an organisation which can offer a long-term future career.

We also offer;
- Company pension
- Various catering
- 28 days Statutory holiday inclusive of Bank Holidays
- Performance bonus scheme
- Friday breakfast club
- Outdoor sitting areas
- Discounted onsite parking
- Discretionary Christmas Bonus
- Company social occasions
- Complementary beverages
- Learning & Development opportunities
- Friendly and appreciative environment

**Working hours are 8.30AM - 5PM Monday to Friday & Every alternate Saturday 9AM- 2PM**

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability