Customer Service and Order Processing Agent
2 days ago
We have an opening for an Customer Service and Order Processing agent to come and join the team here at Paramount Imports. We are a busy online furniture importer and retailer selling a variety of furniture and homeware products. You will join our current team of agents who will assist in training and work directly under the Customer Services manager.
Your daily jobs will include;
- Be a part of the team dealing with incoming sales orders (this can also be over the phone and online).
- Processing customer orders online ensuring not to exceed deadlines for dispatch.
- Reporting feedback to the manager.
- Liaising with customers where required to resolve queries.
- Refreshing orders and ensuring deadlines are met for processing orders.
- Establish links with customers interested in our products and services
- Liaising with various delivery companies and resolving delivery queries.
- Occasionally to assist with other areas of the business as required during busy periods.
- Should be able to cope with pressure and meeting deadlines.
- Liaising with warehouse staff.
- Dealing with stock issues.
- Other duties relevant to the job role and your development.
This role will get work-based training programme, which allows them to train for the skills that they require, develop and use them within the workplace.
- At least 3 years experience within the customer services industry
- Graduate or equivalent qualifications
- Previous experience resolving disputes
- Excellent communication, organisational, and team skills.
- Ability to use your own initiative.
- IT literate - Understanding of the basic Microsoft office programs and others.
- Hard working attitude.
- Attention to detail.
- Team player
**Job Types**: Full-time, Permanent
**Salary**: £19,500.00 per year
**Benefits**:
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Customer service: 3 years (required)
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