Tenant Involvement Officer

6 days ago

Wakefield, United Kingdom Wakefield and District Housing Limited Full time

Salary

**£30,053 - £32,737**

Location

**Wakefield District - Hybrid working with 2 days from the office per week**

Hours

**Up to 37 Hours (flexible working welcomed)**

End Date

**16/02/2025**

Reference

**W013/25**

**_An exciting opportunity has arisen within our Estate Management Team for a highly motivated individual to take a lead role in customer involvement._**

**What you'll be doing**
- be part of the Resident Involvement Team, enabling customer voice and in-fluence;
- undertake consultation and communication, to improve inclusivity and representative customer influence;
- maximise partnership opportunities with community stakeholders to work together to promote engagement;
- support tenants’ associations in activities that improve their communities to increase their influence and impact;
- develop initiatives and events that will encourage customers and stakeholders to contribute to the development and improvement of their community;
- capture data through consultation, analyse and present the results to ensure customer influence informs our decision - making; and
- use a range of channels to ensure we hear the voices of customers across the whole of our operating area.

**What we’re looking for**

To join the Resident Involvement Team, we’re looking for someone with:

- the right attitude to develop vibrant communities through the organisation’s Resident Involvement and Scrutiny policy;
- excellent communication skills. You will have a positive attitude to empowering customers to influence our service delivery;
- wide experience of sharing information to promote participation using methods including social media and online platforms: and
- a qualification at level 2 of the Regulated Qualifications Framework.

**Please note**: Interviews are scheduled for Monday 24 February 2025.

**WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. As an employer WDH can offer you a great set of benefits which includes**:

- 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
- an extra day off on your birthday;
- generous employer pension contribution;
- happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
- a wide range of personal development opportunities;
- a fantastic health and wellbeing package;
- access to WDH Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme; and
- one day to take part in our Volunteering Scheme.

**How to apply**
- Read the job description, person specification and guidance notes below.
- Complete the supporting information form below with details of how you meet the person specification.
- We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address).

**What happens next?

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