Estate Agent- Property Adviser

**Unlock your potential; join us as a dynamic property advisor in our multi-channel contact centre.**

**Do you thrive at delivering exceptional customer service and find your best self when assisting others?**

If yes we have an amazing opportunity for you

As a **Property Advisor** you will manage both inbound and outbound interactions across multiple channels, addressing, residential sales and lettings enquiries. Actively participating in property valuation requests, acting as the first point of contact within Andrews Property Group. You will be expected to provide outstanding customer service to our wide range of customers, all while maintaining a high level of data accuracy through the effective use of company databases.

**Why us?**

**Andrews Property Group** is a unique estate agent in the UK owned by a charitable trust, we have donated over £10m in agency profits to charities and social enterprises around the world We are different because we create an exceptional business with an ethical approach at its core

**A* **Property Advisor *you will be
- Must ensure there is a smooth liaison between Andrews Property Centre (APC) and the branches to ensure all customers, both potential and existing, are dealt with efficiently and professionally.
- You will ensure a first-class service which will involve a range of activities from making appointments, customer set up, providing information on viewings, valuations and other products and services. In essence you will be the voice of Andrews.
- To fully utilise and comply with systems and procedures which are in place,
- to maximise opportunities to the group whilst delivering a first-class service to our customers.
- To personally emulate and deliver Andrews’ purpose and values every day, and to act at all times in a way that reflects Andrews’ overall objective to become the “most trusted and admired business in our sector”.
- Generating additional business opportunities via outbound calls to our existing customer database, (when required)

**The successful Property Adviser will have the following skills**:

- Active Listener
- Knowing the impact of their behaviour on others
- Move on after setbacks
- Focuses effort on priority tasks and activities to achieve maximum results.
- Proactive in providing and seeking support from other colleagues.
- Actively encourages improvements so that excellence is delivered
- IT literate
- Experience within a sales or customer service environment
- Follows company standards and procedures

Andrews is an awarding winning property group who provide fantastic training so there’s no need for previous property experience required, just bring a positive can-do attitude and a thrive to do what’s best for our customers.

Please note - we can offer you **full-time role : Mon-Friday 9-18:30 (3 weeks of 9-17:30 & 1 weeks of 10-18:30) plus Saturday 9-17:00 (1 in 4 weeks) 37.5hrs a week**

In exchange for your commitment and flexibility, you will be offered a great opportunity to join a business that believes in nurturing your career, valuing your commitment and rewarding you with an attractive package that really does add up. Our fantastic benefits package includes:
If you share our energy, have a caring nature and want to work with pride and purpose, we are the employer for you
- **Inspirational training**:

- **Birthday Day Off**:

- **Pension**:

- **Death in Service Benefit**:

- **Employee Assistance Program**:

- **Referral Program**:

- **Cycle To Work Scheme**:

- **24/7 access to GP**:

- **Bonuses for targets achieved**

**Our values**

We love to work with people who share our values to ensure the highest standards of support for the people who work with us and who are our customers are provided:

- We treat every customer as our only customer. At Andrews, we believe in building successful long-term relationships with our customers. We do that by putting in the time and effort to understand all their needs and motivations.
- We value all our people. As one united team, we treat everyone with respect, prioritizing great two-way communication in every department. We honor our commitments and ensure we’re always looking out for each other. Property
- We are diverse and we are professional
- We believe in giving back. As an estate agent owned by a charitable trust, we do all we can to support charities and social enterprises close to home and abroad. We take pride in our contributions to society and celebrate them alongside our business successes.

Andrews is an equal opportunities employer who is striving for a diverse workforce and inclusive culture. We want all our staff to feel valued, and listened to and we encourage everyone to fulfil their full potential

**Job Types**: Full-time, Permanent

**Salary**: £19,851.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

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