Property Operations Administrator

**Are you **a person who has high levels of confidence when presented with a challenge along with **exceptional customer service** and **administration experience**?

If yes, then I have a great role for you

We have an exceptional opportunity for **Property Operations Administrator **to work **full-time from Keynsham office.**

**Why Us?**

**Andrews Property Group** is a unique estate agent in the UK owned by a charitable trust, we have donated over £10m in agency profits to charities and social enterprises around the world We are different because we create an exceptional business with an ethical approach at its core

**The successful Property Operations Administrator will be**:

- A **dedicated person** to ensure the **efficient and smooth running** of the Management/Administration department of the Branch.
- Looking after professional image of the Company and provide a **high quality of service.**:

- To arrange and oversee vacant property **inspections** when the property is vacant, this includes booking the vacant property inspection and making sure they are completed once a month to comply with insurance.
- Making sure all properties are in a **lettable condition** ready for the new tenants to move in.
- To deal effectively with both telephone and face to face inquiries, including: dealing with general inquiries; **booking appointments;** taking messages from the **answer phone and dealing with them accordingly;** and organising basic maintenance. Any issues should be reported back any difficulties to the Property Services Manager.
- To be aware of and to control the full use of all office systems so that the **office runs efficiently and smoothly.**:

- To **monitor requests** for repairs and maintenance from tenants or landlords, making sure they are all dealt with quickly and efficiently and ensure contractors, bills, water rates etc. are duly paid.
- In the absence of the Portfolio Property Manager **to assist in the negotiation **regarding return of dilapidation’s and liaise between all parties until satisfactory conclusion.
- To advise Landlords on **legal matters **(relevant training will be provided).
- To chase overdue rent and arrange where necessary, carry out check-ins, property inspections and check-outs.
- To maintain within the Branch, **all company standards and regulations**, as outlined in the Staff Handbook and to report back any problems to the Lettings Manager.

**What is offered to you**:
If you share our passion and purpose we’ll help to make sure you have everything else you need to succeed.

We can offer excellent company benefits including;
- **Birthday Day Off**:

- **Pension**:

- **Death in Service Benefit**:

- **Employee Assistance Programme**:

- **Referral Programme**:

- **Cycle To Work Scheme**:

- **Optional Health Care Plan**:

- **This is a 5-day working week not 6 like many other agencies**

**Please note - A driving licence is essential in consideration for this role.**

Andrews is an equal opportunities employer who is striving for a diverse workforce and inclusive culture. We want all our staff to feel valued, and listened to and we encourage everyone to fulfil their full potential

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Property Management: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: One location