Pv/quality Assistant

HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.

Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients' lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.

We are looking for a PV Quality Assistants to join our Quality Department.

If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients' everyday lives, then this is the opportunity for you

**Main** **Responsibilities**

To support all aspects of Pharmacovigilance (PV) activities within the Business, undertaking the day to day PV reporting to HealthNet's pharmaceutical company partners in accordance with contractual requirements. Providing excellent customer service ensuring customer and client expectations and needs are met in a timely and efficient manner in relation to Pharmacovigilance along with supporting HealthNet colleagues in their understanding, identification and reporting of Adverse Events and other patient safety information
- follow and promote relevant SOPs and Company policy and procedure to ensure patient safety at all times.
- To ensure HealthNet is audit ready at all times.
- To support the maintenance and oversight of HealthNet's Quality Management System and adherence to applicable aspects of Good Pharmacovigilance Practice.
- To accurately create pharmacovigilance reports for both internal and external use and meet the company's pharmacovigilance reporting requirements
- To send reports to customers according to agreed deadlines.
- To complete pharmacovigilance follow up investigations and reports.
- To support training and briefing of pharmacovigilance SOPs and other controlled documents
- To deliver pharmacovigilance training
- Support the Quality Manager in maintenance of staff training records and Radar training matrix.
- To manage product quality complaints including sending samples to pharmaceutical companies and tracking responses.
- To support the hosting of PV audits
- To support the management of a product recall.
- To read and comply with all communications from senior managers and others to ensure necessary actions are undertaken for the pharmacy and customers.

**What experience and skills are we looking for?**

**Desirable**
- Previous experience of working in NHS, Pharmacy homecare or another pharmacy setting
- Previous knowledge or experience of pharmacovigilance
- Knowledge of GxP and operating within a Quality Management System
- Insight and understanding of the financial and regulatory aspects of operating a pharmacy business.

**Essential**
- Strong Administrative Skills
- GCSE or equivalent pass in Maths and English Language.

**Key Competencies**
- Ability to promote and sustain a professional PV function by showing mutual respect, honour and integrity, strong professional image, and personal credibility.
- Organised, efficient and able to work alone and under pressure.
- Well-honed communication skills with a flexible approach.
- Strong interpersonal skills.
- Self-motivated, dedicated with a committed approach showing interest in understanding the business and industry.
- To be proactive and motivated responding positively to new challenges.
- Ability to keep meticulous records
- High level attention to detail
- Excellent analytical and problem-solving skills
- Ability to interact and communicate effectively with a wide range of people
- Systematic approach to tasks
- Ability to deliver training effectively
- Excellent interpretive, numerical and written skills

**What we offer**:

- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Professional registration fees paid
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Eyecare Vouches
- Perks and benefits via Perkbox
- Long service awards.