Service Leader

**FULL TIME - 37hrs**

**Mon - Fri**

**HCC social inclusion lot 3 - Hants East -**provides supported accommodation for adults who are homeless or at risk of homelessness. This service also provides community / in-reach support to individuals who are placed in temporary accommodation by East Hampshire Council or are having difficulties maintaining their tenancies in their own accommodation.

**Pinewood**is a group of 10 self-contained flats, which provide temporary supported accommodation for families and individuals, who are homeless or at risk of homelessness.

Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living.

If you are looking for a job that is hugely rewarding, where every day is different with endless opportunities to learn, then this is the role for you

**JOB PURPOSE**

To manage a service and a team that that provide people with homes and specialist support, so they feel more valued and secure, and ready to take the next steps.

**MAIN RESPONSIBILITIES**
- To manage a team of staff that provide accommodation and/ or support services to our clients
- To ensure effective and efficient cover of staff rotas through the recruitment, induction and management of staff, relief, and agency workers
- To effectively lead, support, develop and motivate your team
- To work closely with the Contracts & performance manager to identify, cultivate and secure new funding streams and business opportunities in line with the service development plan
- To develop and maintain excellent working relationships with our partners and commissioners
- To liaise with other managers to pool knowledge, experience and ideas for service improvement
- To contribute to the delivery of our communications, fundraising, volunteering, and value for money strategies
- To ensure the achievement of service targets
- To ensure an effective and timely response to all complaints and safeguarding issues taking appropriate action as per organisational policy
- To able to delegate responsibility to other staff as required
- To represent the organisation positively: role modelling professional behaviour and actively promoting our values
- To develop and promote the highest levels of internal and external client consultation, communication and partnership in all aspects of service delivery
- To ensure that the buildings are maintained to a high quality and that all Health & Safety standards are met
- To ensure that staff follow organisational policies and procedures, and this is demonstrated throughout service delivery
- To be part of the on-call service
- To support clients and staff in trauma informed and psychologically informed way
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, ensuring these are followed at all times
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
- To maintain confidentiality
- To carry out any other reasonable duties required in the interest of the organisation

**ADDITIONAL RESPONSIBILITIES**
- This role has line management responsibilities
- This role has financial authorisation responsibilities
- This role has on call responsibilities

**ROLE REQUIREMENTS**
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require a full drivers’ licence and access to a vehicle
- This role will require you to work flexibly across several sites
- This role will require you to work with clients on a one-to-one basis
- This role may require you to work nights and/or weekends
- This role will require you to lone work
- Experience of working in a residential or institutional or similar sector
- Experience of working in a leadership role
- Evidence of management level or professional qualification, training and experience in social care, management, housing etc
- Previous experience of working with those experiencing homelessness or complex needs
- Previous experience of safeguarding clients

**ESSENTIAL CRITERIA**
- Excellent communication skills, both verbal and written
- Clear verbal and written English
- Strong keyboard skills for data inputting
- Strong working knowledge of Microsoft Outlook, Excel and Word
- Confident and assertive manner
- Strong team working
- Ability to respond calmly to crisis
- Deal promptly with and effectively react to challenging situations
- Have an interest and genuine concern for homelessness and related issues
- You will have knowledge of effect