Patient Concierge

**Patient Concierge (Receptionist) - Dental**

**Location**: Siha Dental, West London

**Position Type**:Part-Time (with the potential to expand to Full-Time as the clinic grows)

**Start Date**: July/August/September 2025

**About Siha Dental**

Siha derives from ‘health’ in Arabic, embodying our commitment to patient's well-being. Our flagship branch opens in the heart of West London, offering a comprehensive range of oral health care.

We are a family-run private clinic located on a busy commercial road connecting Hammersmith, Shepherd's Bush, Chiswick, and Acton. Our clinic is designed with staff well-being at the forefront, featuring spacious, calming decor and bright airy rooms with natural light, inspired by Japandi interior design.

We pride ourselves on providing excellent patient service and treatment outcomes. Our aim is to create a family-like team environment, where everyone is driven by the same goal: delivering exceptional oral healthcare. We offer a range of services including general, cosmetic, and specialist dentistry.

**Key Responsibilities**:
**1. Patient Concierge (Treatment Coordination/Receptionist/Front of House)**
- Collaborate with dentists and the dental team to develop personalised treatment plans. Present treatment options and financial details to patients, ensuring they are well-informed.
- Schedule and coordinate appointments, ensuring seamless treatment progression from consultation to post-treatment care.
- Maintain regular communication with patients, keeping them informed about treatment progress and educating them on oral hygiene practices.
- Provide empathetic and compassionate support throughout the patient journey, addressing concerns and ensuring a positive experience.

**2. Additional Responsibilities**
- Lead and manage the dental care professional (DCP) team, ensuring efficient practice operations and fostering cooperation among team members.

**Essential Requirements**:

- Previous experience in dentistry (2 years) or treatment coordinator role (at least 1 year).
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Proficiency in dental practice management software and IT skills.
- Ability to work professionally and competently.
- Positive attitude and a genuine passion for patient care.
- Fluent in English

**Key Benefits**:

- Competitive salary with potential for growth.
- Excellent team support working alongside a friendly, professional team.
- On-going support and opportunities for personal and professional development.
- Substantially discounted dental treatments for yourself.
- Modern, state-of-the-art facilities designed for comfort and efficiency.
- Annual training and career development opportunities.

**Clinic Opening Hours**:

- Monday: 9:00AM - 5:30 PM (1-hour lunch break)
- Tuesday-Thursday: 10:00 AM - 5:30 PM (1-hour lunch break)
- Friday: 9:00 AM - 5:30pm (1-hour lunch break)
- Saturday: 9:00 AM - 5:00 PM (1-hour lunch break)

**Salary**: £14.00 - £16.00 per hour, depending on experience

**How to Apply**:
If you are a motivated and compassionate professional looking to join a supportive and dynamic team, we would love to hear from you To apply, please send your CV and a cover letter detailing your relevant experience and why you would be a great fit for Siha Dental.

Join us at Siha Dental and be part of a team dedicated to providing outstanding dental care and creating a welcoming environment for both patients and staff. Good luck

**Job Type**: Part-time

Pay: £14.00-£16.00 per hour

Additional pay:

- Bonus scheme

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Weekend availability

**Experience**:

- Dental receptionist: 2 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person