Operations Coordinator

4 days ago

Cardiff, United Kingdom SMS Environmental Ltd Full time

**At SMS environmental, we focus on competence and innovation, we therefore look for the best and most diverse talent of today and tomorrow.**

**SMS Environmental has an opportunity for an enthusiastic and organised Operations Coordinator to join our expanding Service Delivery department, handling the booking of Pre-planned Maintenance work using our in-house system, Opuz. You will be working as part of a small and friendly team based in our Cardiff office, in Saint Mellons Business Park. This is a full time role, working Monday - Friday, 37.5 hours per week, either 8am - 4pm or 08.30am - 4.30pm.**

This is a key role that needs an organised and meticulous approach. The ideal applicant will come from a customer service environment and have excellent communication skills.

**About SMS Environmental**
SMS Environmental is a respected provider of Legionella Water Testing and treatment services to a range of clients across the country. This is compliance driven and all work must be completed on time and recorded accurately.

**Your role and responsibilities**:

- Co-ordinating the booking of Risk & Water Engineers teams visits to client premises
- Contacting all sites to advise and confirm attendance date
- Raising jobs on our in house work scheduling system
- Using Gmail calendars to advise of their work in advance
- Handling ad-hoc queries from clients and staff
- Assisting colleagues to cover absences
- Keeping in house systems up-to-date with work completed
- First point of contact for Risk Assessor & Engineering team enquiries, attending meetings as required.
- Coordinate workload demand to meet organisational requirements.

**Your skills and experience**:

- Good organisational and time management skills
- Previous experience in a planning or scheduling environment within a service industry
- Friendly and efficient communication skills both written and, on the telephone
- Computer literacy and accurate data entry
- Good team player with a can-do attitude
- Good geographical knowledge of Wales and South West England regions, to ensure Engineer visits are planned effectively

**Company Benefits**:

- Competitive salary
- 30 days holiday including bank holidays
- Company Sick Pay
- Enhanced Lead Parent and Supporting Parent Leave
- Auto enrolment Pension scheme
- Free car parking
- Hours - 8 hour working day with 30 minutes for lunch.
- Employee Assistance Plan
- Medical Plan or Alternative Cash Plan on completion of 2 years service
- Extra bonus holiday for birthday on completion of 2 years service

**Job Types**: Full-time, Permanent

Pay: £22,300.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- On-site gym
- On-site parking
- Referral programme
- Shuttle service provided
- Sick pay
- Store discount
- Transport links

Schedule:

- 8 hour shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

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