Operations Coordinator

2 weeks ago

Cardiff, United Kingdom CBRE Full time

**Operations Coordinator**

**Job ID**
- 198406

**Posted**
- 31-Dec-2024

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Administrative

**Location(s)**

Cardiff - Wales - United Kingdom of Great Britain and Northern Ireland
- The role**:Operation Coordinator**
- The purpose of the Operation Coordinator is to support our Regional Operation Managers and their team of Area Operation Managers. This is a demanding role and requires a strong-willed person who’s able to work under pressure and deal with colleagues at all levels.

Key responsibilities are as follows:

- Provide operational support to the Regional Operation Manager (ROM) and their direct management team (Area Operation Managers, AOMs) including.
- Customer contact both internal and external
- Managing meeting and room bookings
- Assisting with the creation of monthly contract reports and quarterly review documents
- Provide administrative assistance to the wider team to ensure the collaborative development of the business, effective team working, and support to colleagues
- Preparing and issuing predefined reports and presentations for both internal and external customers to deadlines to the highest standards
- Taking minutes and actions at Regional and Area operation manager meetings or AOM team meetings
- Management of the training matrix
- Management of P1 and MOP to support the team
- Daily Performance reporting to support each AOM/ROM
- Support with P2-P6 overdue tasks as requested by AOM/ROM
- Creation of documents to support both AOM and ROM
- Raise web quotes and obtain quotations for the region
- Govern the webquote process to ensure submission is to client expectation
- Tracking team holiday and sickness
- Person Specification:

- Good education expected, which will include an English and Math’s qualification as minimum
- Very proficient in the use of Microsoft Word, Excel, Visio, Outlook and PowerPoint
- Experience of using Dynamic and MS project is an advantage
- Excellent relationship building skills
- Ability to work under pressure and to strict deadlines
- Must be detail conscious, accurate and methodical in approach with strong organisational and communication skills
- Organised, able to prioritise and deliver within high pressure, business critical environments
- Able to work systematically and use own initiative, often working on more than one task at any given time
- Calm manner, able to work under pressure and against rapidly changing demands and priorities
- Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required
- Must be flexible to work outside core office hours from time to time, and to travel on occasions to other work locations.
- Our mission: To build a world-class business through exceptional service and exceptional people

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