Customer Success Specialist
4 days ago
Job Advert
**Customer Success Specialist**
**Location**: Farnborough, GU14 - Hybrid working 3 days in the office
**Salary**:£30,000 - £35,000
**Hours**:40 hours per work
As the Customer Success Specialist you will be responsible for hosting live and virtual training sessions from which you will gather customer feedback in order to evaluate our customers growing needs. You will be responsible for developing user-friendly training materials, collaborating with several teams to ensure we offer the best support and expertise to our customers. You will track training KPI's and generate reports, which will enable you to provide valuable insights to our customers, maintaining and evolving our strong customer relationships.
You will need proven experience in a customer training, success or enablement role. Highly articulate, you will have the ability to simplify complex features for our customer base as well as be able to produce digital training materials. Strong presentation skills are a must and you will need to be proficient in using video conferencing and screen recording tools. You will need to demonstrate a customer-first mindset and will be familiar with a start-up working environment. Ideally, you will have health or social care experience and have familiarity with customer success metrics.
In return we offer a competitive salary, BUPA private healthcare and company pension scheme. As a growing business, there will be professional development opportunities. Our inclusive work environment values every team member. We promote continuous learning, collaboration, innovation, and a customer-first mindset. Diversity is celebrated, and everyone can be their authentic selves. Join us in making a difference in healthcare.
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