Product Support Specialist

2 weeks ago


Farnborough, United Kingdom H2R Selection Limited Full time

**Job Title**:
Product Support Specialist

**Salary**:
25k - 30k

**Location**:
Farnborough

Our client, a cloud based legal accounts, practice management, and case management solution provider, is looking for a Product Support Specialist to join their team.

**Description**

The Product Support Specialist will be responsible for responding to customer support questions in a timely manner, utilising their extensive accounts knowledge and providing excellent customer service.

**The role will consist of**:

- Supporting the software product (75% of the role)
- Provide help and assistance to customers on the telephone in a prompt and courteous manner
- To promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention
- To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way
- To anticipate customer needs whenever possible to enhance the quality of service offered by the Company and to ensure customer loyalty is maintained
- Provide onsite or remote training on the software product (15% of role)
- Support with the migration process when new customers are onboarding (10% of role)
- Extensive accounts knowledge
- Outstanding customer service skills
- Proven track record with supporting customers
- Passionate about the customer experience
- Committed to continuous improvement

**Benefits**
- Pension
- Parking
- Commission
- Healthcare



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