Product Support Specialist
2 weeks ago
**Job Title**:
Product Support Specialist
**Salary**:
25k - 30k
**Location**:
Farnborough
Our client, a cloud based legal accounts, practice management, and case management solution provider, is looking for a Product Support Specialist to join their team.
**Description**
The Product Support Specialist will be responsible for responding to customer support questions in a timely manner, utilising their extensive accounts knowledge and providing excellent customer service.
**The role will consist of**:
- Supporting the software product (75% of the role)
- Provide help and assistance to customers on the telephone in a prompt and courteous manner
- To promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention
- To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way
- To anticipate customer needs whenever possible to enhance the quality of service offered by the Company and to ensure customer loyalty is maintained
- Provide onsite or remote training on the software product (15% of role)
- Support with the migration process when new customers are onboarding (10% of role)
- Extensive accounts knowledge
- Outstanding customer service skills
- Proven track record with supporting customers
- Passionate about the customer experience
- Committed to continuous improvement
**Benefits**
- Pension
- Parking
- Commission
- Healthcare
-
Product Support Specialist
2 weeks ago
Farnborough, United Kingdom FPR Group Full timeAre you a specialist in X-Ray equipment either within a food environment or Airport Security systems? I am looking for a Product Support Specialist for a leading company in Farnborough! Keep reading... Tell me more: You will be acting as technical expert to support both internal and external customers to solve technical support issues and work proactively...
-
Product Support Specialist
1 week ago
Farnborough, United Kingdom Insight Legal Software Full time**SCOPE AND GENERAL PURPOSE**: The Product Support Specialist is a pivotal role within the Professional Services department, providing support on all our product ranges to our new and existing clients by assisting them with issues or queries they may have. The Product Support Specialist will be customer facing and as such, will need to consistently...
-
Product Support Specialist
2 weeks ago
Farnborough, United Kingdom BCT Resourcing Full time**Job title: Product Support Specialist** **Location: Farnborough, GU14, Hampshire** **Salary: £25000 - £30000 per annum** We are looking for a Product Support Specialist to join our Customer Success Team, within the Professional Services Department. This is a great role for someone who enjoys customer interaction, is a keen problem solver and has...
-
Production Support
2 weeks ago
Farnborough, Hampshire, United Kingdom L3HHCM20 Full time £25,000 - £40,000 per yearJob Title: Production Support - Operations ManagementJob Location: Farnborough, HampshireAbout this opportunity and L3Harris UKFrom 11 UK sites, our team of over 1,000 people deliver unique capabilities across air, land, sea, space and cyber for military, security and commercial customers, worldwide.L3Harris in Farnborough specialist in secure ground and...
-
Production Support
8 hours ago
Farnborough, Hampshire, United Kingdom L3Harris Technologies Full timeL3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our...
-
Technical Support Specialist-UK
3 days ago
Farnborough, United Kingdom Satcom Direct, Inc Full timeTechnical Support Specialist-UK page is loaded## Technical Support Specialist-UKlocations: Farnborough, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R4016--- --- ---The Gogo **Technical Support Specialist-UK** serves as a member of the Technical Support team to address customer inquiries, resolve issues, and handle...
-
Technical Support Specialist-UK
3 days ago
Farnborough, United Kingdom Gogo Full timeTechnical Support Specialist-UK page is loaded## Technical Support Specialist-UKlocations: Farnborough, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R4016The Gogo **Technical Support Specialist-UK** serves as a member of the Technical Support team to address customer inquiries, resolve issues, and handle escalations...
-
HR Systems Product Specialist
2 weeks ago
Farnborough, United Kingdom AVI-SPL UK & Ireland Full timeJoin to apply for the HR Systems Product Specialist role at AVI‑SPL UK & Ireland Who we are AVI‑SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which...
-
Uk Group Risk Support Specialist
2 weeks ago
Farnborough, United Kingdom Aon Full time**Responsibilities**Group Risk - Client Service Delivery Specialist**: - Do you want to be part of an exciting team? Do you want to make a difference in your role and help us deliver outstanding service to our clients? _ - Then this is the role for you!_ - The Client Service Delivery Specialist will be primarily responsible for providing support to their...
-
Technical Support Specialist-UK
2 weeks ago
Farnborough, United Kingdom Gogo Full timeThe Gogo Technical Support Specialist-UK serves as a member of the Technical Support team to address customer inquiries, resolve issues, and handle escalations when necessary. You will perform troubleshooting on a variety of networks including satellite, ground-based, and telephony networks while maintaining a customer-centric approach to ensure that all...