Retentions Advisor

Customer Sales Advisor - Retentions - MUST HAVE 1 YEARS TELEPHONE SALES EXPERIENCE

**Salary**: £21,500 per year + Average OTE Bonus of £7,800 per annum

Contract Type: Permanent, Full Time

**The role you’ll do**:
As a Customer Sales Advisor in our Retentions team, you’ll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you’ll:
Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.

Share the features and benefits of protection products to help customers find the one that’s right for them.

Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.

**What else to expect**:

- In a 4-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
- You’ll work on a shift pattern: Monday to Saturday - 08:00-20.00; Saturday: 08:00 - 20:00; Sunday - 08.00-18:30).
- We’ll provide all the equipment you need, but you must have broadband access.

**The experience and skills you need**:

- A solid background in targeted sales
- A driven mindset with strong sales skills and a love for hitting targets
- Proven experience of working autonomously or in a home-based position
- Great communication skills - you’re at ease building rapport, listening to customers and demonstrating empathy when needed
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks and bounce back quickly

**Our Benefits**:

- Comprehensive training with clearly defined career progression opportunities
- Regular incentives with amazing prizes to be won
- Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
- Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
- Pension scheme - matched employer contributions up to 5% of basic salary
- Life assurance - employer funded cover of 4x basic salary
- Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

- Salary Finance - access to savings and borrowing through payroll
- Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
- Travel Loans - interest free loans to help spread the cost of annual travel tickets
- Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
- Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
- OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
- Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
- Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
- Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

**Salary**: £21,500.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay