Customer Service Advisor
4 days ago
**Join Our Team as a Service Advisor**
**Are you passionate about delivering exceptional customer service?**
If yes, White Dove Motor Group wants you
We are seeking a **Service Advisor** for our renowned multi-franchise site in Cardiff. You'll be the friendly face our customers see when they come in for servicing and repairs, bridging the gap between them and our skilled technicians.
**Your Key Responsibilities**
- Warmly greet and assist customers
- Listen attentively to their requests and concerns
- Schedule appointments efficiently
- Provide accurate cost estimates
- Conduct thorough inspections
You will play a crucial role in understanding vehicle issues, setting repair timelines, and clearly communicating these details to our technicians, ensuring a seamless customer experience.
**What You'll Achieve**
- **Maximize Service Profitability**: Utilize professional sales techniques to boost profits.
- **Customer Awareness**: Inform customers about all our services.
- **Customer Satisfaction**: Deliver unparalleled care and satisfaction.
- **Administrative Excellence**: Maintain high standards in departmental administration.
- **Process Efficiency**: Help us achieve industry-leading process efficiency.
- **Support Service Desk**: Handle incoming phone enquiries.
- **Clear Communication**: Explain costs to customers clearly.
- **Schedule Management**: Agree on arrival and collection times.
- **Daily Operations**: Assist the service manager in daily operations.
- **Customer Retention**: Build lasting relationships with our customers.
**Working Hours**
- **Monday to Friday**: 8:00 AM - 5:30 PM
- **Every Third Saturday**: 8:30 AM - 1:00 PM (on rotation)
- **Lunch Break**: 60 minutes daily
**Perks and Benefits**
- Discounted servicing
- Company pension scheme
- Manufacturer training
- Preferential rates on vehicle purchases
- Loyalty holiday bonus scheme
**What We’re Looking For**
- Full driving license
- Experience as a franchise service advisor (minimum 1 year)
- VAG experience is a bonus, but not required (VAG Accreditation looked upon favourably)
- Familiarity with Kerridge/ADP/Keyloop is a plus
**Compensation**
- **Salary**: £26,500.00 - £30,000.00 per year, with up to £5,000 additional OTE
- **Supplemental Pay**: Bonus scheme
- **Experience**: Main dealer experience (minimum 1 year required)
**Location**
- **Cardiff CF11 8WD**: Must be able to reliably commute or plan to relocate before starting
Join us at White Dove Motor Group and take your career to the next level by providing top-notch service in a dynamic and supportive environment
Pay: £26,500.00-£35,000.00 per year
Supplemental pay types:
- Bonus scheme
**Experience**:
- Main dealer: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
-
Customer Service Advisor
4 days ago
Cardiff, United Kingdom Brook Street Full time**Customer Service Advisor** Brook Street is looking for a confident and dedicated Customer Service Advisor to join an excellent organisation on a temporary basis. There is an opportunity to be made a permanent member of staff If offered a permanent role it will involve weekend work on a rota basis therefore you must be flexible with your working...
-
Customer Service Advisor
2 weeks ago
Cardiff, United Kingdom Pertemps Network Group Full time**Customer Service Advisor**: - 0582047711 Applicants **£12 Per Hour** - Full Time**Temporary** **Cardiff, Cardiff** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Central Cardiff** **35 hours per week, 9am - 6pm Monday to Friday** **6-month temporary assignment - hybrid working after initial 2-week training...
-
SERVICE ADVISOR ~ CUSTOMER SERVICE
2 weeks ago
Cardiff, United Kingdom Experis UK Full timeService Advisor Location: Cardiff Salary £28,000-£29,500 basic (DOE & accreditation) OTE: Additional £5,000 (CX + service plan bonus) The Role A customer-focused Service Advisor is required to join a busy dealership service department. You'll manage service bookings, communicate clearly with customers, and help drive customer satisfaction and...
-
Customer Service Advisor
1 week ago
Cardiff, United Kingdom Carbon60 Global Full time**CUSTOMER SERVICE ADVISOR** Carbon60 are looking to recruit three customer service advisors for UK leading utilities provider in Cardiff. This is on a Temporary basis for a minimum of 5 Months. This is an exceptional opportunity to join a friendly team in a modern office that offers flexibility and hybrid working. **ROLE**: Customer Service...
-
Customer Service Advisor
3 days ago
Cardiff, United Kingdom Adecco Full timeJob Title: Customer Service Advisor Contract Type: Temporary - Ongoing Salary: £14.12 per hour Working Pattern: Full Time Our client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of £14.12. As a...
-
Customer Service Advisor
4 days ago
Cardiff, United Kingdom Candidate Source Ltd Full timeThe role of Customer Service Advisor will be working in a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls from existing customers and preforming administrative activities. Please note you will notbe making any cold calls or required to cross or up sell any products at any time. This is a great...
-
Customer Service Advisor
1 week ago
Cardiff, United Kingdom Telecare24 Full timeDo you pride yourself on providing an exemplary customer experience? Could you thrive in a small, but cohesive team that works together to exceed customer expectation? Due to our continued growth, we offer the opportunity for a Customer Service Advisor to join our small and friendly but busy team, at our Cardiff Office. **About Us** Telecare24 is a fast...
-
Customer Service Advisor
2 days ago
Cardiff, United Kingdom MarkJames Search Full timeJob description Customer Service Advisor - Cardiff - £14.02 p/h - 3 month contract likely to be extended / go permanent although not guaranteedI am working with a well-known energy company in Cardiff to recruit 8 Customer Service Advisors due to increased workload! This role is working on a predictive dialler making outbound calls as well as dealing with...
-
Customer Service Advisor
1 week ago
Cardiff, United Kingdom Liberty Full timeLiberty has an exciting opportunity for a Customer Service Advisor to join our team, based in Cardiff. As our Customer Service Advisor, you will provide a high-quality customer and administration service experience. You will be working on a full-time, permanent basis, working 40 hours per week (5 days in 7 inclusive of weekends) and in return, you will...
-
Customer Service Advisor
2 days ago
Cardiff, United Kingdom Moxie People Full time**Moxie is supporting a Cardiff Based Housing Association to recruit a Customer Service Advisor.** As the Customer Service Advisor, you will play an integral role in providing administrative support to the housing organisation. This is a 2 week temporary position, based in Cardiff. **What will you do?** - Answering calls from tenants as you will first...