Inbound Call Centre Agent

1 day ago


Manchester, United Kingdom Peak Business Insight Limited Full time

We are seeking a dedicated Inbound Call Center Representative to join our team in providing exceptional customer service over the phone. If you are a skilled communicator with a passion for assisting customers, we want to hear from you.

**Responsibilities**:

- Handle incoming calls from customers professionally and efficiently
- Provide accurate information and resolve customer queries
- Upsell products or services where appropriate
- Conduct data entry and maintain customer records accurately
- Analyse customer needs to offer tailored solutions

**Requirements**:

- Excellent phone etiquette and communication skills
- Ability to multitask and work well under pressure
- Strong analytical skills to understand customer requirements
- Prior experience in a call center or customer service role is desirable

Pay: From £24,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Company events
- Company pension
- Employee discount
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester, M14 4DH: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 06/10/2024


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