IT Operations Team Leader

1 week ago

Edinburgh, United Kingdom Transition Partners Full time

Transition Partners are proud to be working with a key client to recruit an IT Operations Team Leader.

The IT Operations Team Leader will manage a team of both Service Desk Analysts and IT Operations Analysts, motivating, inspiring, and developing your team to meet the common objectives of the business.

You will drive the teams continual service improvement objectives, highlighting potential improvements and drive team engagement.

You don’t have to have had worked in this role previously, but you will have some experience of leadership within an Operations environment.

Role and responsibilities:

- Work closely with Senior Management to support with recruitment, training and focus on KPIs being met
- Provide coaching to your team and promote their personal developmen
- Work with the Technical Trainers to ensure your teams are skilled in the relevant areas and resource is allocated as needed.
- Attend regional and global meetings, ensuring knowledge is shared across the team
- Produce and contribute to regular MI reports
- Work closely with Senior Management to support with recruitment, training and focus on KPIs being met

Skills and experience:

- Collaborates and communicates well, builds great working relationships, influences others, challenges effectively and responds well to challenge from others
- Ability to demonstrate service excellence and customer satisfaction
- Process and Procedure driven with the ability to highlight improvements
- Previous experience of troubleshooting hardware/software/network issues would be ideal
- Previous experience of leading operation teams.

This is an amazing opportunity to work within a passionate and, enthusiastic, environment and culture. So if that aligns with your leadership style then we want to hear from you today

There is opportunity in abundance here and being part of a truly global company will open doors for you to further develop your career in whichever direction you choose.

On offer is a salary of up to £46K, generous benefits package clear career progression, and training opportunities that are encouraged.

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevantroles. Your personal information will be securely held.

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