Operations Leader

**Operations Leader**

We are seeking a talented Operations Leader to join our Large Client Segment in Mercer Marsh Benefits (MMB).

The MMB business is a market leader in Health and Benefits consulting and broking. Its large client segment works with the large and sophisticated clients across the market. This is a great opportunity for an experienced Operations Leader to have an impact and drive change and efficiencies across a business.

The segment operational leader plays a pivotal role in the business by leading and delivering effective operational management and change initiative across the segment to support segment specific and broader business growth ambitions and operational efficiencies. The role is a key member of the segment leadership team and the central operational team and other key business partners to support delivery of both tactical and strategic goals. The role will focus on all aspects of business operations - clients, people, process to ensure we deliver good client outcomes. The role will continually work to drive operational effectiveness aligned to the wider business goals to support profitable and sustainable business growth.

Based in London, Birmingham, Manchester, Bristol, Edinburgh or Chichester this is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

- Work with MMB Operations Leader and the Large Client Segment Leader to agree strategic and tactical priorities for the business
- Lead and deliver on business, operational and change initiatives across the segment.
- Key member of the segment leadership team, helping drive the overall performance of the segment and operational excellence.
- Work with the consulting community, operations team and other key stakeholders to embed business processes to improve client delivery in segment and to ensure we deliver good client outcomes.
- Lead and deliver on risk and compliance activities in segment, ensuring that the business are following all processes and compliance requirements.
- Support people initiatives across the business, working with segment leadership team and broader operations team
- Work with segment leadership team and broader business on people plan to drive engagement, retention, learning and development to support growth

What you need to have:

- Experience in a senior operational role within a consulting or broking industry, preferred
- Ability to effectively collaborate, negotiate and drive outcomes, working with a wide range of stakeholders, to ensure delivery of business goals.
- Strong financial acumen and ability to understand and interpret business data to drive business decisions and outcomes
- Strong technical ability, with an appreciation of the business challenges and actions that will drive efficiencies
- Experience of driving business change initiatives
- Excellent stakeholder relationship and communication skills, with the ability to influence and engage key stakeholders.
- Commercial mindset
- Willingness to embrace challenges and deliver positive change.
- Excellent personal presence and credibility, with the confidence to be an excellent ambassador for the business.

What makes you stand out:

- An understanding of employee benefits would be an advantage but not essential

Why join our team:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**Mercer Marsh Benefits**

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.