Customer Success Executive

5 days ago


London, United Kingdom Venatrix Full time

B2B SaaS Platform working with enterprise retail businesses
- Looking for a Customer Success Executive
- Basic Salary is £30,000 + commission

**Job Title: Customer Success Executive**
**Salary: £30,000 basic + commission Y1**
**Location: London**

Our client is an enterprise SaaS solution solely focused on selling into the e-commerce space. This Company designs and builds app for e-commerce businesses that help them understand and engage with their customers. The Company is in scale-up mode and is growing so quickly as the pandemic has meant that e-commerce businesses apps are now their flagship stores as consumers are moving away from high street shopping. The Company hired its first Venatrix graduate into a Customer Success role last summer and she is absolutely flying. We are looking for bright and ambitious graduates with a passion for e-commerce, shopping, trading and apps

**Responsibilities**:

- Be the second Customer Success Executive hire
- Look after Customers once they have been won by sales
- Educate customers on their need for this solution
- Ensure the customers are using the app
Taregted on renewing customer contracts
- Shadow sales meetings with companies like Missguided,Look Fantastic and Feel Unique
- Progress into a leadership role

**Perks**:

- 'Sunlight Budget' for learning & personal development
- 'Work from home' set up budget
- A cool co-working space to work out of called 'Runway East' in London Bridge
- BUPA healthcare

**You**:

- High energy
- Passionate about retail, ecommerce and shopping
- A strong desire to learn
- A hunger for success



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