Customer Success Executive

3 days ago

London, United Kingdom Social Value Portal Ltd Full time

**Customer Success Executive** - We are expanding our team and looking for a passionate Customer Success Executive to join **Social Value Portal**, where you'll enjoy a competitive salary of up to £38k + an additional OTE of up to £20k. Other benefits include flexible working hours, private medical insurance from day one. Our mission is to deliver £100bn in social value, and as a Customer Success Executive, you'll play a key role in helping our customers achieve their goals and make a real difference.

**About Us**: At Social Value Portal, we provide user-friendly, online collaboration tools for the public, private, and voluntary sectors to deliver social value. Our innovative Social Value TOM System (Themes, Outcomes, and Measures) has already unlocked over £24bn in social value, and with recent Series B investment, we’re scaling rapidly both in the UK and internationally.

**Role Summary**: As a Customer Success Executive, you will inspire, coach, and support our customers to maximise their investment in our products. You will work closely with our Strategic Account Managers to develop and implement success plans, ensuring our customers meet their social value goals. This role is integral to maintaining customer satisfaction and driving revenue growth.

**Key Responsibilities**:

- Partner with public sector clients to help them achieve their social value goals.
- Collaborate with Strategic Account Managers to implement success plans and ensure client satisfaction.
- Drive product utilisation and deliver measurable outcomes aligned with customer objectives.
- Proactively address client needs, providing solutions and insights for long-term success.
- Monitor performance metrics (e.g., project utilisation, churn risk) and adjust strategies to maintain engagement.
- Maintain accurate client records in CRM systems (Salesforce).
- Serve as a customer advocate, providing feedback to internal teams to enhance our offerings.

**Location and Hours**:Full-time, permanent, London/Hybrid (2-3 days office-based)

**What You Bring**:

- Experience in a customer-facing role, ideally in SaaS or technical solutions.
- Previous experience working with public sector clients.
- Strong understanding of customer success principles and account management.
- CRM proficiency (Salesforce preferred).
- Exceptional communication and relationship-building skills.
- Analytical mindset with a proactive approach to problem-solving.
- Alignment with our values: accountability, collaboration, community, and transformation.

**Benefits**:

- Competitive salary of £28-38k base (depending on experience) + an additional £20k OTE
- Flexible working including hybrid office days from London or Manchester, remote working, and flexible lunch hours.
- Private medical insurance from day one.
- 25 days of leave per year plus UK bank holidays and your birthday off.
- Enhanced parental leave and life assurance at 4x salary.
- Access to a 24/7 Employee Assistance Programme.
- £400 annual learning budget, cycle to work scheme, and electric vehicle scheme.

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