Guest Services Assistant

5 days ago

Leeds, United Kingdom Holiday Inn Express Leeds East Full time

**Guest Services Assistant - Nights (42 hours
- Reception)**:
**Reception - Holiday Inn Express Leeds East**:
**Contract**:Full Time**
**Salary**:11.94****:
Our hotel is a quiet, quaint hotel set just outside the village of Oulton, 4 miles from Leeds City Centre. Here you will find a welcoming team, that create an environment of fun, trust, hard work, and family. We all love our jobs and work together as a unit towards delivering the very best guest service to all who enter through our hotel.

Nearest bus stop is Rothwell Leisure Centre, (opposite the hotel) 2 minutes’ walk, buses 189 to Wakefield, 410 to Pontefract & 168 to Castleford all run past into Leeds.

The Night Team Member role is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest-focused, ensuring we are creating memorable stays for all our guests, and consistently delivering excellent customer service with an informed, friendly and effective approach.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- Free Parking
- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme

**About Us**:
The life of every Guest Services Assistant we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

**Role in our Family**:
Within Reception, key to your role:

- To carry out the full check in and check out processes in a seamless manner.
- To undertake Reception duties including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- Answering the telephone in a warm and friendly manner.
- Ensure all guest complaints or issues are quickly resolved to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
- To ensure that all reservations and cancellations are processed efficiently.
- To administer cash and floats in an accurate manner.

**What Happens Next**:

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