Guest Services Assistant

1 week ago

Leeds, United Kingdom Heeton UK & Europe Full time

**Job Ref**:HEA2552

**Branch**:Hampton By Hilton Leeds City Centre

**Location**:Hampton by Hilton Leeds, Leeds

**Salary/Benefits**:£11.44 hourly, retention bonus and other benefits

**Contract type**:Casual

**Hours**:Part Time

**Shift pattern**:Weekends 15:00 to 23:00

**Posted date**:10/09/2024

**Closing date**:12/10/2024

When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and serve them food and drink, but you will also offer local insights and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home.

**Your day-to-day**
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in the Hilton Honors loyalty program
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Handle cash and credit transactions by Heeton standard operating procedures.
- Start every stay right by swiftly checking guests by Hampton brand standards,
- Serve food and drinks in the bar and restaurant
- Help with washing up and other kitchen duties when needed
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Working in Reception, Bar, Restaurant and Kitchen
- Jump into other ad-hoc duties when your colleagues need your help

**What we need from you**
- Excellent customer service skills
- Hospitality experience advantageous
- Must speak fluent English

**Why you should apply**
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Voluntary Medi-cash Scheme
- Employee Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
- Life Assurance, Income Protection and Employee Assistance Schemes
- Referral scheme
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition reward scheme - Heeton Rewards
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
- On-site parking

Hilton's Vision: To fill the earth with the light and warmth of hospitality -by delivering exceptional experiences - every hotel, every guest, every time.

First Direct Arena, Leeds Grand Theatre, and shopping at Victoria Leeds are all about a 10-minute walk from our hotel near the city centre. Trinity Leeds designer shops, The University of Leeds, Leeds Beckett University, and the railway station are all within a mile.

Conveniently situated in the Leeds City Centre district of Leeds, Hampton By Hilton Leeds City Centre is located 0.7 miles from Trinity Leeds, 1 mile from First Direct Arena and 1.3 miles from O2 Academy Leeds. With a bar, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. Private parking is available on site.
- 121 Rooms
- Free Breakfast
- Non-smoking rooms
- Business Centre

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