Sales Team Leader

Company Description
**We’re changing it up**

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. That’s why we’ve created an open, inclusive environment where people can be themselves, where wellbeing and mental health come first, where we take a flexible approach to working, and where everyone has the chance to pursue their passions, keep learning and grow their careers. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK.

**A rewarding career**

We’re passionate about our work and we’re passionate about our people too. With a salary of **up to £40,000 depending on experience + commission,** when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, and private healthcare.

**How can you change it up?**

Our Sales team are vital in helping us to connect more homes, businesses and communities across the UK to our powerful Full Fibre infrastructure.

Joining as our Sales Team Leader, you’ll be driving and supporting our Account Executives who sit in the Channel Partners team to efficiently execute all transactional sales, Salesforce and administrative activities, ultimately helping us to drive sustained growth.

Some of the key things you’ll focus on will be:

- Recording and improving inbound and outbound activity volumes to make sure we maintain regular contact with our partner base
- Closely monitoring team performance to identify development areas
- Using call monitoring tools to coach the team in effective product selling methods
- Handling first line sales escalations
- Monitoring churn volumes to ensure that the sales team are addressing high cease rates, developing retention strategies as needed
- Allocating new partner and end user leads to the Account Executives

**What will you bring to the role?**

This is a chance for you to really use your skills and experience to lead and inspire a team, drive results and make an impact from day one.

You’ll already have some management experience, with a proactive and customer focused mind set, which means you always look to deliver the best possible experience.

You’ll also be a confident communicator, who can easily build strong working relationships, using your skills to influence across different stakeholder groups.

**Our unique culture**

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.

**_ Ready to start changing it up? Join the CityFibre family today._**

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Additional Information
- CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special._