Service Desk Analyst
2 weeks ago
**Service Desk Analyst - Leeds**
**Ref:**
Venn Group’s Yorkshire IT team are recruiting for experienced **Service Desk Analyst’s**to join a busy service desk team **The role is fully on site and requires some level of service desk experince**.
**Location**:
- Leeds
**Rate**:
£11 - 15 per hour (dependant on PAYE or Umbrella)
**Duration**:Three Month Rolling Contract
**Start**:
Immediate
**Day to day duties**:
- Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
- Monitor IT Support voice mailbox
- Prioritise incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue
- The opportunity to learn and support current technology
- Support the IT Team Leader to ensure high levels of customer service are always achieved
- Identify and escalate high priority/urgent issues to relevant personnel
- Responsible for incident and problem management
- Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests
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