IT Service Desk
1 week ago
**Are you passionate about delivering outstanding customer experience?**
**Do you have experience working on a busy service desk?**
We have an opportunity for an IT Service Desk Analyst to join a leading national organisation.
You will be responsible for:
- Configuring and troubleshooting support issues
- Escalating problems (when required) to the appropriately experienced support analyst.
- Identifying and learning appropriate software and hardware
- Work in accordance with ITIL processes and procedures
Technical skills required
- Good knowledge of Microsoft Office and Outlook.
- Basic understanding of hardware knowledge of PCs, peripherals, iPads/devices
- An outstanding customer service ethos and able to demonstrate such through examples.
- Office 365 support
Hours - 35 hours per week, you will also be part of a rota covering the hours of service offered to the business.
Great company benefits package also included
**If you would be interested in joining a reputable and growing firm, please get in touch.**
VISA Sponsorship: You must be eligible to work in the UK without sponsorship
Does this sound like your next role? Click 'Apply’
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