Technical Support

1 day ago


Canterbury, United Kingdom Clearwater People Solutions Ltd Full time

To support core Products and to deliver, ensure continued operation, and develop core IT Products/services to the wider business, and for developing and implementing projects and initiatives to meet business technology needs. **Day-to-Day of Technical Support** - Work in close collaboration with the Senior Solutions Architect to deliver IT products/services to the business, identify projects and develop efficient processes to match business needs. - Be the Firm's "Product Champion" on specific core products offering support for all, including the IT Team. - Provide support to the internal IT Helpdesk and Training teams. - Manage relationships with key IT suppliers. - Develop and provide specific Management Information to key stakeholders - Proactively seeking opportunities to automate systems **Required skills for Technical Support** - Proven SharePoint Online skills to manage and develop SharePoint sites. - Proven Power Apps/Automate skills to be used in developing new automations/flows to improve the current systems and integrations. - Using Power BI skills to provide Management Information and other ad hoc reporting. - Using MS SQL skills to investigate/correct software issues. - Using MS SQL skills to write scripts to update/insert data. - 2nd/3rd Line Support



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