Technical & Compliance Manager

18 hours ago

Canterbury, Kent, United Kingdom Drnewitt Full time

Job Description
Job Description

Job Title: Technical & Compliance Manager
Reporting To: Planning and Packing Manager & General Packhouse Manager
Site: Kent
Direct Reports: Quality Assurance Team
Salary: Circa £35,000

Job Purpose

  • Complete technical compliance tasks supporting the General Packhouse Manager.

  • Lead the Quality Control team to ensure all products meet internal and customer standards.

  • Monitor and improve production KPIs, focusing on efficiency and reducing packaging waste.

  • Work with and deputise for the Planning and Packing Manager.

Main Accountabilities

  • Complete technical compliance checks on suppliers, customers, and growers.

  • Manage external pest control contractors.

  • Conduct internal audits according to schedule.

  • Investigate customer complaints and product non-conformance issues (root cause analysis).

  • Prepare and circulate monthly reports for:

    • Quality Service Levels

    • CCPM information

    • Shelf-life analysis

  • Organize yearly calibration arrangements.

  • Prepare for management and compliance meetings.

  • Carry out GMP and hygiene checks.

  • Ensure all compliance, quality assessments, and traceability documentation meet industry standards.

  • Support on the production floor when necessary to ensure customer orders are delivered On Time In Full (OTIF).

  • Monitor and improve production team efficiency through training, support, and feedback.

  • Support the QA team and Line Leaders to reduce packaging waste.

  • Collaborate closely with the Planning & Packing Manager to build an effective, high-performing team.

  • Deputize for the Planning & Packing Manager when needed (covering production control, print room database, and customer specifications).

  • Maintain excellent hygiene standards throughout the facility.

  • Ensure all staff comply with company policies, procedures, and Health & Safety rules.

  • Carry out any other reasonable duties as requested.

Knowledge & Skills Required

  • Positive "can-do" attitude with flexibility and initiative.

  • Understanding of fresh produce or food manufacturing specifications.

  • Experience in efficiency monitoring (LEAN qualification preferred).

  • Previous experience in a production or manufacturing environment.

  • Strong interpersonal, written, and verbal communication skills.

  • Proficiency in Excel and strong organizational/time management skills.

  • Ability to work effectively with cross-functional teams.

  • Strong problem-solving skills.

  • Up-to-date knowledge of company objectives, production strategies, and support activities.

  • Level 2 Hygiene and Food Safety Awareness.

  • Level 2 HACCP certification.

Key Performance Indicators (KPIs)

  • Continuous improvement in KPI results.

  • All QA paperwork completed On Time In Full (OTIF).

  • Zero rejections linked to quality or labeling errors.

  • Intake issues identified and reported immediately.

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